Director of Housekeeping

2 months ago


Montréal QC, Canada Marriott International, Inc Full time

**Job Number** 24177071
**Job Category** Housekeeping & Laundry
**Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 3 years experience in housekeeping or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.

**CORE WORK ACTIVITIES**

**Managing Housekeeping Operations and Budgets**
- Ensures compliance with all housekeeping policies, standards and procedures.
- Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
- Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

**Conducting Human Resources Activities**
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
- Schedule employees to business demands and for tracks employee time and attendance.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of employees and provides feedback to individuals.
- Ensures employee recognition is taking place on all shifts.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Review employee satsifaction results.
- Participates in interviewing and hiring of team members with the appropriate skills.

**Ensuring Exceptional Customer Service**
- Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.

The salary range for this position is $61,000 to $78,000 annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**_

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a por



  • Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24098057 **Job Category** Housekeeping & Laundry **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the day-to-day activities in...

  • Housekeeping Attendant

    3 months ago


    Montréal, QC, Canada Cogir Full time

    Every day, our team of enthusiasts makes a difference to residents. The 'human for human' relationship is at the heart of our approach and corporate philosophy. Furthermore, COGIR Immobilier's success is based on good teamwork between the different departments and on all the people who have joined the company for over 25 years. **: Under the responsibility...

  • Housekeeping Attendant

    7 months ago


    Montréal, Canada Cogir Full time

    Résidence Cité Rive is located on the banks of the Rivière des Prairies, in the borough of Rivière des Prairies. This housing complex includes 5 phases, distributed in 5 residential towers, for a total of 850 apartments. **: Under the responsibility of the Maintenance Director and the Head of Housekeeping, the housekeeping attendant is assigned to...

  • Housekeeping Attendant

    2 months ago


    Montréal, QC, Canada Cogir Full time

    Every day, our team of enthusiasts makes a difference to residents. The 'human to human' relationship is at the heart of our approach and our business philosophy. In addition, the success of COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for over 25 years. **: Under the...

  • Maintenance Director

    3 months ago


    Montréal, QC, Canada Cogir Full time

    Every day, our team of enthusiasts makes a difference to residents. The 'human to human' relationship is at the heart of our approach and corporate philosophy. Furthermore, the success of our company is based on good teamwork between the different departments and on all the people who have joined the company for over 25 years. **: The Maintenance Director...


  • Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24100537 **Job Category** Housekeeping & Laundry **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if...

  • Housekeeping Manager

    2 months ago


    Montréal, QC H3H 1R3, Canada Le Nouvel Hôtel Montréal Full time

    **Workplace** : 1740 Boul. René-Lévesque O, Montréal, QC H3H 1R3 **Status**: Full-time -Temporary (weekends available) **Salary**: from $52,400 per year Located in downtown Montreal, the Nouvel Hôtel gives you quick access to all means of transportation. If you want to be surrounded by passionate professionals, this 4-star hotel is ready to welcome...

  • Associate Director

    4 months ago


    Montréal, QC, Canada National Bank of Canada Full time

    As an Associate Director on the Governance Treasury team in National Bank Financial Markets, you will serve as a governance specialist. Thanks to your analytical and work organization skills, good judgement, experience in data analysis and monitoring and knowledge of financial markets, you will have a positive impact on the sector’s risk management and...

  • Housekeeping Attendant

    6 months ago


    Montréal, Canada Club de tennis Île des Sœurs Full time

    **P**lace of work**: 300 Chem. du Golf, Verdun, QC H3E 1A8 **Status**: Full-time **Schedule Type**: Evening, nights and Week-end **Salary**: Starting at 16$ per hour plus night bonus Established in 1971, this impressive sports complex offers its members 20 tennis courts as well as a sports center of more than 10,000 square feet located just minutes from...


  • Montréal, Canada Montréal Marriott Château Champlain Full time

    **Work place**: 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9 **Status**: Full-time **Job category**: Non-unionised **Salary**: 50 000$ per year Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to...

  • Housekeeping Attendant

    6 months ago


    Montréal, Canada Cogir Full time

    Every day, our passionate team makes a difference to residents. The “human for human” relationship is at the heart of our approach and corporate philosophy. Moreover, the success of COGIR Immobilier is based on the good teamwork between the various departments and on all the people who have joined the company for more than 25 years. **: Under the...


  • Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24025631 **Job Category** Housekeeping & Laundry **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the day-to-day activities in...


  • Montréal, Canada Hôtel Travelodge Montréal Centre Full time

    **Place of work**: 50 Boul René-Lévesque Ouest, Montreal, Quebec H2Z 1A2 **Status**:Full-time **Salary**: Starting at 22$ per hour The Travelodge Montreal is an affordable hotel in the city center of the great metropolis. Are you looking for a pleasant, supportive and professional work environment where the art of hospitality, politeness, and a smile...


  • Montréal, Canada Montréal Marriott Château Champlain Full time

    **Location**: 1050 Rue de la Gauchetière Ouest, Montreal **Status**: Contractual Internship - Full-time **Duration**: At least eight (8) weeks **Start Date**: According to the internship agreement **Salary**: According to the internship agreement **On-site Accommodation**: No **On-site Meals**: Yes, complimentary during lunchtime **Parking...


  • Montréal, QC, Canada National Bank of Canada Full time

    A career as a Power Platform Technical Director in the CWB Technology and Operations Integration Team at National Bank means acting as an expert in hyperautomation. With your technical skills, experience in Logic App, Power App and Power Automate and your coaching skills, you have a positive impact on the quality of development and thus contribute to the...


  • Montréal, Canada Montréal Marriott Château Champlain Full time

    **Place of work**: 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9 **Status**: Full time **Salary**: 50 000$ per year, then 53 000$ per year after the probation period Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an...

  • Housekeeping Attendant

    7 months ago


    Montréal, Canada Cogir Full time

    Every day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...


  • Montréal, QC, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, QC, Canada National Bank of Canada Full time

    A career as a Director in the Treasury Risk Management team at National Bank means acting as a leader and specialist in interest rate risk management and funds transfer pricing (FTP). Your skills in financial data management, balance sheet management experience, and risk management tools will have a positive impact on the Bank’s Treasury risk...


  • Montréal, QC, Canada National Bank of Canada Full time

    A career as Associate Director in Private Investments (equity) within the Private Investments group of the Global Funding & Treasury - Financial Markets team at National Bank involves actively participating in the private equity investment process, including analyzing transaction opportunities, conducting due diligence on investments, portfolio monitoring,...