Housekeeping Supervisor

5 months ago

Montréal, Canada Montréal Marriott Château Champlain Full time

**Work place**: 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9

**Status**: Full-time

**Job category**: Non-unionised

**Salary**: 50 000$ per year

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre. This iconic Montreal hotel was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms, and can accommodate up to 1,000 guests. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the Director of Housekeeping, the Housekeeping Supervisor oversees the daily operations of the department (arrival/departure/group/VIP) and ensures that company standards are met. This person will work closely with the front desk and engineering department. As the industry is ever-changing, the responsibilities of this position will change and evolve accordingly.

**Responsibilities**:

- Supervise a team of employees
- Plan and assign tasks to staff members
- Adjust schedules based on occupancy levels
- Manage stocks of cleaning products and guest supplies
- Ensure compliance with rules and procedures
- Participate in employee performance management
- Ensure the health and safety of personnel
- Coordinate services with external companies/suppliers
- Coach and mentor employees
- Inspect rooms
- Participate in the disciplinary process
- Ensure quality customer service and manage customer complaints
- Any other related tasks to ensure the quality of the department's service.

**Required Skills and Qualifications**:

- Excellent leadership and interpersonal skills.
- Strong organizational and multitasking abilities.
- Effective communication and problem-solving skills.
- Attention to detail and commitment to maintaining high cleanliness standards.
- Previous experience in a supervisory role in housekeeping for a luxury hotel.
- Knowledge of housekeeping procedures.
- Familiarity with hotel management software.
- Degree or diploma in hotel management or a related field preferred.
- Training or certification in customer service would be an asset.

**Languages**: Bilingualism (French and English), both oral and written, is required for this position as we serve an international clientele.

**_ Who are we:_**

**_ Why join our team:_**
- Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more._
- Social life is at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company._
- We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you._

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