Vbm Program Coordinator, Ambulatory Services

3 weeks ago

Toronto, Canada Baycrest Full time

**Ambulatory Services** has an opportunity for a

**VBM PROGRAM COORDINATOR**

**Pamela & Paul Austin Centre for Neurology & Behavioural Support**

**Position Type**: Permanent Full-time

**Bi-Weekly Hours**: 70 Hours

**Hours of Work**: 8 hrs/shift

**Posting Number**:7333

**Union**: Non-Union

**Date Posted**:February 5, 2024

**Internal Closing Date**:February 12, 2024

**Job Summary**:
Baycrest offers a range of specialist ambulatory services with a focus on dementia, memory care and neurological disorders. This VBM Program Coordinator position will support the **Virtual Behaviour Medicine Program (VBM)** within the Pamela & Paul Austin Centre for Neurology & Behaviour Support. The VBM program is an innovative care model focused on improving the care of persons with severe, unmanageable behavioral psychiatric symptoms of dementia (BPSD). The VBM Program Coordinator reports directly to the Clinical Manager-Austin Centre. The role is a new role and is a mix of; business development, marketing & program promotion, communication and outreach engagement, administration and support of digital health and educational technologies for the VBM program and Austin Centre. The VBM Program Coordinator will collaborate with the VBM Clinical & BSO Referral Intake teams, the Clinician Leader and all VBM stakeholders internal & external as directed by the Clinical Manager. The role will also support Austin Centre & VBM Program projects as required. This job requires system thinking and knowledge of how the VBM model provides value - added dementia care within the health system. This role contributes to expansion of the VBM model as an innovative approach to the management of person centered complex BPSD.

**Responsibilities include but are not limited to**:

- Support program sustainability and growth by increasing the program referral volumes from across the Province of Ontario through active stakeholder and partner engagement, identification and follow-up on leads for new VBM referral sources, implementation of approved program outreach and marketing plan & use of social media tools
- Develop, recommend, implement and document the approved VBM Program outreach, engagement, promotion and marketing strategy & plan
- Support the VBM program and team in networking with external sources in the exchange of information through public speaking, providing in-service training, attending conference and symposiums and preparing for upcoming presentations ensuring that digital media tools such as Zoom, Teams, WebX etc.. are fully functional for events
- Act as the main in
- program support for IT, communication and digital health solutions matters and issues ensuring optimal functionality to meet program needs
- Manage the VBM E-Learning Platform /Website and coordinate recruitment of e-learners. Provide website management and e-learning platform administrative support to users of the platform including processing and managing payments, generating and analyzing platform statistics/metrics and responding to user requests and supporting Subject Matter Expert and Faculty needs related to the E-Learning platform functions
- Support coordination and administrative processes related to VBM Program Medical Learner Observerships
- Coordinate, schedule, provide support and manage meeting logistics for program activities including: Presentations, Committees, Expert Groups, Working Groups and Communities of Practice (CoP) in coordination with other members of the team, virtual and in-person meetings, workshops, and other knowledge transfer events, ad hoc meetings with internal and external individuals and groups, ensuring activities and deliverables are aligned with plans
- Support Austin Centre projects as directed by the Clinical Manager
- Assists Clinical Manager in VBM program development and preparation of data reports for review and submission
- Escalates issues to the Clinical Manager as appropriate

**Qualifications include but are not limited to**:

- Undergraduate Degree required (Communications, Business/Health Admin., Education)
- Master’s degree preferred
- Project Management Professional Certification and formal project management education is an asset
- 3-5 years’ experience in a similar role
- An understanding of seniors’ healthcare is an asset
- Ability and willingness to travel within Province of Ontario if needed
- Advanced competence with Microsoft Office programs (e.g. Project, Word, Excel, PowerPoint, Outlook, SharePoint),
- Advanced competence in managing Web media and E-Learning platforms e.g. LearnWorlds and e-learner relationships and needs as well as digital health (OTN) and social media tools such as Zoom, Teams, WebX with the ability to engage and recommend innovative digital solutions
- Excellent interpersonal, communication, problem solving and organizational skills with demonstrated skills to provide/receive feedback and constructive criticism
- Superior verbal, written, listening, presentation and facil

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