Client Support Coordinator

3 months ago

Burnaby, Canada Business Development Bank of Canada Full time

No other bank is doing what we do.

At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference

Diversity. Equity. Inclusion. They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.

POSITION OVERVIEW

As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative and sales support to the members of your team.

CHALLENGES TO BE MET

In a typical week, you would:
- Assist regional staff in administrative functions, such as document production and processing, report preparation, and data entry;- Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects;- Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up;- Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes preparing marketing communications and providing on-site logístical support;- Exercise your analytical skills by actively participating in developing the portfolio in order to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.

WHAT WE ARE LOOKING FOR

If you can answer YES to the following questions, you could be the person we are looking for- Do you have a bachelor's degree in business administration or a related field ?- Backed by your experience in customer service, are you someone who has a lot of initiative and knows how to listen and identify sales opportunities?- Are you described as someone who is highly organized and able to prioritize effectively, so that you consistently meet deadlines?- Are you known for your capacity to adapt to different situations?- Do you have a bachelor's degree in business administration or a related field (preferred, but not required)?- Are you fluent in English, both written and verbal?

With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.

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