Sales & Catering Coordinator

3 weeks ago

Barrie, Canada Hampton Inn & Suites by Hilton, Barrie Full time

Job title: Sales & Catering Coordinator
Job type: Full-time,

**Responsibleto: Corporate Sales Manager**

**Sales & Catering Coordinator**

We are looking for a dynamic, driven, and detail oriented **Sales & Catering Coordinator** who will provide administrative support to the Sales & Catering Department of the hotel. Work includes general Front Desk duties, office duties, customer contact, completion of sales proposals and agreements, posting of payment, closing of processed accounts.

**Duties & Responsibilities**:

- Answers general Sales & Catering phone line and inbox, handling and directing calls as required;
- Takes detailed messages for the Sales Manager should he/she be out of the office;
- Exercises and promotes ‘Lead Catching’ for the Sales & Catering Department, qualifying in-coming Sales & Catering leads ensuring that they are directed to the appropriate department head; follow up to ensure the lead has been replied to;
- Assists in preparing Sales proposals and contracts, as well as Banquet Event Orders on behalf of the Sales & Catering team;
- Entering of group bookings and merging contracts;
- Executes the Group pass over process, ensuring all required documentation is in one place and accurate prior to transferring the file to Front Desk or HSK Department(s);
- Assists in organizing logistics for local client events, site inspections and media junkets;
- Performs daily office tasks including but not limited to faxing, copying, distribution, creating files, processing check requests, and interoffice mail;
- Manage the on-line PO payment system, ensuring that all departmental expenses are paid on a timely fashion;
- Communicates to Corporate Sales Manager regarding standard operating procedures and maintain inventories of collateral etc.;
- Maintains an up-to-date accurate client file, database and tracking system;
- Conducts all sales and catering related interactions with the highest level of professionalism while maintaining specified Hilton Hotel standards;
- Prepares sales reports and attend regular sales and catering meetings;
- Performs other tasks or projects as assigned by hotel management.

**Job Requirements**
- Basic administrative skills and office knowledge including typing and composing letters;
- Strong telephone skills; takes ownership of caller concerns and promotes 100% customer satisfaction;
- Communicates effectively internally and externally;
- Strong technical skills including Word, Excel, PowerPoint, etc.;
- Experience in using sales, catering and PMS systems such as Delphi / Salesforce & R & I, ONQ;
- Manage internal conflict situations effectively to create win/win outcomes;
- Service oriented, self-motivated, even-tempered, approachable and flexible;
- Highly organized, able to work flexible hours;
**Education & Experience**
- Post-secondary education required or equivalent experience
- Minimum of 2 years’ experience in a comparable type and size hotel
- Food and Beverage experience is considered an asset

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- English (required)

**Salary**: From $17.50 per hour

**Benefits**:

- Extended health care

Work Location: In person

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