Supervisor, Guest Services

2 weeks ago


Ingonish Beach, Canada Keltic Lodge Full time

**Business Name**: Golf North Holdings Limited

**Operating Name**: Keltic Lodge Resort and Spa; Keltic Lodge at the Highlands

**Position Title**: Supervisor, Guest Services

**Number of Available Position(s)**:2

**Hours of work**:35-40 hours per week. Shifts include: weekends, holidays, morning, afternoon and evenings. Overtime may be required.

**Language of Work**:English

**Work Location**: 383 Keltic Inn Rd, Middle Head Peninsula, Ingonish Beach, Nova Scotia, B0C 1L0

**Company Profile**:Keltic Lodge is a historic resort located in the heart of Cape Breton Highlands National Park overlooking the Atlantic Ocean. Just 2 hours from Sydney, NS, and a 5-hour drive from Halifax, the resort has been welcoming guests to Cape Breton, Nova Scotia since July 1940.

**Wage**: $20.00 - 22.00

**Benefits**:Discounted green fees at Cape Breton Highlands Links, subsidized staff accommodation, subsidized staff meal program.

**Monetary Bonus**:An additional bonus of $2 per hour for each hour worked will be provided to all employees after October 31st, 2023 who:
a) Work a minimum of 500 hours for the season between May and October;
b) Work until at least the first Saturday of September 2023; and

c) Adhere to all Keltic Lodge and Golf North Policies.

Returning employees for the 2024 season will be eligible for the same $2 per hour bonus structure for the 2024 season, plus an additional $500 as a returning employee bonus.

**Job Description and Responsibilities**:

- Supervising and supporting a dedicated team of guest services agents to ensure that each hotel guest enjoys an exceptional service experience
- Establishing work schedules and procedures and coordinate activities with other departments
- Accomplishing Hotel/Resort objectives by enforcing company policies and procedures
- Reconciling end of the day tasks and audit
- Assisting staff with expediting problems (such as payment processing, room changes)
- Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Provide training to staff in job duties, safety procedures and company policies
- Ensure smooth operation of guest services computer systems and procedures
- Other duties as assigned

**Skills Requirements**:

- Professional English proficiency to communication in English work environment
- Accuracy and speed in executing assigned tasks
- At least two years’ experience in the guest services, front desk, or related professional area.

**Education Requirements**:

- Completion of High School Diploma, GED or equivalent
- Completion of relevant Hospitality/Hotel Management course considered an asset

Keltic Lodge at the Highlands is owned and operated by GolfNorth Properties Inc., located at 400 Golf Course Road, Conestogo, Ontario. For more information about our company and golf courses, visit golfnorth.ca. Keltic Lodge at the Highlands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We encourage all qualified individuals to apply, including individuals from underrepresented groups: Indigenous persons, vulnerable youth, newcomers, and persons with disabilities.

**Job Types**: Full-time, Seasonal

**Salary**: $20.00-$22.00 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Overtime
- Weekend availability

Work Location: One location

Expected start date: 2023-05-15



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