Front Desk Receptionist

The Saga Resort is currently seeking a Part-Time - Full-Time Front Desk Agent who will provide the utmost service to our guests in a friendly, enthusiastic, professional, and timely manner.

**Responsibilities**:

- Greet guests with a friendly and courteous welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant and outlet hours including local attractions.
- Check guests in and out efficiently
- Register guests into the computer, verifying reservation, address, and credit information.
- Confirming information regarding number of guests and room rate
- Make appropriate selection of room based on guests needs.
- Accept payment for guests accounts both at the time of registration and at checkout.
- Post charges to guest rooms and house accounts.
- Direct all incoming and internal calls
- Book reservations for future guests
- Office cleaning when required, and laundry
- Room inspections and property checks when required
- Responding to inhouse guest requests

**Qualifications**:

- A friendly and enthusiastic individual with a neat professional appearance
- Be able to multi-task and work in a fast paced environment
- written and verbal English communication skills are required
- High school diploma or equivalent require
- Ability to effectively deal with internal and external customers in a professional manner.
- Will be required to work varying schedules to reflect the business needs of the hotel which includes weekends and holidays.
- A working knowledge of Five Star hotel system is an asset.
- Previous hotel experience is an asset
- Ability to lift 20lbs when required

**Job Type**: Approx 25-35 hours a week

**Job Type**: Part-time - Full Time

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

**Salary**: $16.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Wasaga Beach, ON L9Z 2K9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location