Customer Service Specialist
3 weeks ago
FedEx Trade Networks Canada
- Customer Service
- RC603909
- Full Time
- Temporary
- MF_5x7.5_Day
- No
- Mississauga, Canada
**Job Description Summary**:
This position is responsible for managing the imports for brokerage customers, for both High Value/Low Value (HVS/LVS) shipments including all modes of transportation. The incumbent is also required to prepare all necessary documentation to facilitate customs clearance through the required points, provide outstanding customer service and complete all tasks and responsibilities related to these transactions.
CUSTOMER SERVICE SUPPORT
- Serves as the main contact point for brokerage customers
- Reviews/qualifies paperwork for accuracy and completeness, and liaises with customers for any missing information
- Tracks shipments and processes documents for customs clearance efficiently to avoid storage charges
- Interacts with customer on status of shipments and resolves any issues that may arise. Arranges for delivery and pays fee as required.
- Provides technical support and information to customers, and redirects calls to supervisor when the scope of work exceeds basic brokerage knowledge
- Performs any other duties as advised by the Manager
- High School Diploma and minimum 2 years of college
- Minimum of 3 years of experience in Customer Service
- CCS designation is an asset
- Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)
- Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage
- Excellent communication skills both written & verbal and should be capable of interacting with a wide range of customers and brokers
**Additional Information**
**Posting Date**: 03-February-2023
FTN Statement/Disclaimer
Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.
Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do
Thank you for your interest; however only those applicants selected for an interview will be contacted.
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