Crisis Intervention Worker

4 weeks ago

Edmonton, Canada WIN House, Edmonton's Women Shelter Full time

**Crisis Intervention Worker**

**Full-Time Days**

**What We Do**

WIN House provides individuals and their children fleeing violence crisis response and intervention, safe temporary accommodation, and support for basic needs. Clients are offered trauma-informed, client-centered programming and support, access to resources, information, and referrals to community support. WIN House is working towards operating within a low-barrier model of care and is a non-colonial structure.

**What You Will Do**

The Crisis Intervention Worker (CIW) plays an integral role within the WIN House team and contributes to the success of the organization by promoting client wellbeing, independence, and success.

The CIW regularly demonstrates initiative and proactively undertakes the following key responsibilities:

- Providing care and support via telephone and in person to clients and children in a professional manner
- Engaging in daily shelter operational activities
- Helping clients in transitioning, admitting, and orientating within the shelter
- Supporting clients with outreach including transporting/accompanying clients and children out of shelter as needed
- Assisting in child-care support and provision of basic needs of children within the shelter
- Proactively engage in all aspects of client centered case-management and goal development planning
- Engaging in resource and information management
- Engaging in ongoing learning and professional development
- Participation in health and safety
- Other duties as assigned.

**Who You Are**

Qualifications include:

- Diploma/degree in Human Services, and three years’ experience working with women and children experiencing family violence who may have complex needs. Equivalent combinations of education and experience may be considered.
- Additional requirements include excellent communication skills, the ability to collaborate and work effectively with others and demonstrated assessment, problem solving, and critical thinking skills.
- Knowledge of harm reduction principles and practices, violence against women, danger assessment, safety planning, and trauma-informed care are also essential. The ability to speak multiple languages is preferred.
- Ability to work without supervisor at time and in a fast paced and stress induced environment.

**The Details**

**Prerequisites**

**How to Apply**
- We thank all applicants for their interest, however, only those shortlisted will be contacted._
- WIN House operates in several locations throughout Amiswacîwâskahikan on Treaty 6 territory, the territory and gathering place of diverse Indigenous peoples including the Papaschase, Cree, Nakota Sioux, Dene, Ojibway, and many others, and the homeland of the Métis Nation._

**Salary**: $26.94 per hour

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Vision care

Schedule:

- Day shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a diploma or degree in Human Services?

**Experience**:

- human services: 3 years (preferred)

Work Location: In person

Application deadline: 2024-04-23

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