CRM Specialist

2 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 14

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The RITS Team comprised of the PeopleSoft team, and Web and IT Team which designs and develops websites and web services for units within the Registrar's Office and Student Services. The RITS Team works with the large Enterprise IT systems. Salesforce, Peoplesoft Higher Education, Peoplesoft Human Resources, OWL, Laser Fiche, and collaborates with Western Information Systems Group (WISG) and ITS on service outcomes for Faculty, Staff and Students. The team provides complete support and maintenance, business analysis and are leaders in technological innovation.

**Responsibilities**:
The CRM Specialist will support and elevate the OOR use of Salesforce. The role will provide opportunities to create efficiencies and increased return on investment through loading and verifying all data loads, developing, and sharing reports and workflow using CRM data. The CRM Specialist acts as liaison between the business/functional users and the Registrar’s IT & Systems team and will provide user training and support for all Salesforce users.

**Qualifications**:

- Education:
- University degree in Computer Science or related field
- Salesforce Administrator or Salesforce Marketer Certification preferred
- Salesforce Certi¿cation completed or in progress preferred
- Experience:
- 2 years’ experience working in Information Technology or with Customer Relations Management systems
- Experience with Salesforce Lightning Interface
- Experience working in a role involving Salesforce support and/or administration preferred
- Experience with data migration and integration Knowledge preferred

Knowledge, Skills & Abilities:
- Excellent communication skills with a demonstrated ability to complete detailed analytics and reports and interact with technical and non-technical users
- Demonstrated oral and written communication skills with an emphasis on proposal developments and presentations to internal stakeholders
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
- Advanced computer skills including spreadsheet design, work processing, and database management
- Ability to handle diverse situations, multiple projects, and rapidly changing priorities
- Ability to provide solutions by using imaginative approaches where constructive thinking and innovation are required
- Ability to discern needs and expectations in order to provide accurate and appropriate guidance and support
- Strong record of teamwork, with an ability to work independently and collaboratively to achieve department goals
- Detail-oriented with an ability to function and process information with high levels of accuracy
- Ability to identify opportunities for improvement, while being open to trying new ideas and working methods
- Ability to interact professionally with students, staff, faculty, and other members of the University community

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

  • Custom Dynamics CRM Specialist

    1 day ago

    London, Ontario, Canada iPartner Consulting Full time

    About iPartner Consulting">iPartner Consulting is a consulting firm that specializes in providing expert advice on Microsoft Dynamics 365 and Azure solution design.">Job Description">We are seeking a Custom Dynamics CRM Specialist to join our team. The successful candidate will have a strong background in designing and implementing custom Dynamics CRM...

  • CRM Software Developer

    7 days ago

    London, Ontario, Canada Randstad Canada Full time

    Job Title: CRM Software Developer - Business Solution SpecialistAbout the Role:We are seeking an experienced C# programmer to join our team as a CRM Software Developer - Business Solution Specialist. As a key member of our development team, you will be responsible for upgrading Microsoft Dynamics 2016 to the current supported version and configuring...

  • CRM Analytics Manager

    5 days ago

    London, Canada schuh Full time

    **CRM Analytics Manager**: **schuh London Office** Oxford Circus London Permanent Full-Time NEW! **About the role**: **Job Title**: CRM Analytics Assistant **Reports To**:CRM Analytics Manager **Accountable For**:Support with the ongoing optimisation of schuh’s CRM and loyalty analytics, insight and reporting. Work alongside the CRM team and other...

  • Presales Consultant

    4 weeks ago

    London, Canada ROSS Full time

    Description RESPONSIBILITIES: 1. As part of the Sales Team, the Presales Solution Specialist works with Sales Executives in all phases of the sales cycle, providing the necessary business, functional and technical knowledge of our client’s capabilities & offerings, in order to drive and maximize sales revenue. 2. This role will be focused on presales...

  • Email & CRM Strategist

    4 days ago

    London, Ontario, Canada Northern Commerce Full time

    About Northern Headquartered in London, Ontario, Northern is an integrated digital solutions agency helping leading brands across North America navigate digital transformation. Our solutions help brands grow by optimizing their digital customer journey. We have strategically assembled a group of innovators, who have a passion for technology, design, and...

  • BSA Integration Specialist

    6 days ago

    London, Ontario, Canada Nexus Systems Group Inc. Full time

    We are seeking a highly experienced BSA integration specialist to join our team at Nexus Systems Group Inc. As a technical expert, you will be responsible for designing and implementing innovative solutions on the Salesforce platform.About the RoleThe ideal candidate will have 8+ years of experience as a BSA, with 3+ years of experience as a technical lead....

  • Inside Sales Specialist

    3 weeks ago

    London, Canada Spark Power Corp Full time

    Spark Power, a trusted partner in energy in North America, is looking for an Inside Sales Specialist to join our Oakville team. You will be responsible for sales operations, developing and maintaining educational content for the sales team based on input from sales leaders and implementing new sales tools that improve the overall sales process. What will...

  • Intake Specialist

    4 weeks ago

    London, Ontario, Canada Bayshore HealthCare Full time

    JOB SUMMARYTo provide administrative support for the Patient Support Services (PSS) for all Bayshore contracted pharmaceutical products and services.DUTIES AND RESPONSIBILITIESDuties and Responsibilities of the Intake Specialist include (but are not limited to):1. To accept all incoming referrals for PSS programs and check them for completeness and accuracy...

  • Business Growth Specialist

    54 minutes ago

    London, Ontario, Canada MT Talent Solutions Inc. Full time $85,000 - $115,000

    About UsMT Talent Solutions Inc. is a leading provider of innovative solutions and services. We are dedicated to delivering exceptional results and building long-term relationships with our clients.Job DescriptionWe are seeking a highly skilled Business Growth Specialist to join our sales team. In this role, you will be responsible for developing and...

  • Internet Sales Specialist

    3 weeks ago

    London, Canada AutoCanada Inc. Full time

    **Internet Sales** **Specialist** **South London Nissan** London, ON** Are you looking to drive your career forward? **South London Nissan** is in constant pursuit of the next level in automotive excellence and, as the industry evolves & our story continues to transform, we are looking for full time **Internet Sales Specialist **to join us in writing our...

  • Customer Relationship Management Business Specialist

    1 week ago

    London, Canada Trojan Technologies Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world. At Trojan Technologies, we believe success for all comes from the contributions of every single one of...

  • Workforce Management Specialist

    4 weeks ago

    London, Canada Aplin Full time

    Workforce Management Specialist (BH-213796) Location: Ontario, Canada Sector: Other Salary: Commensurate with experience Join a top employer and advance your career. Aplin has partnered with a Toronto, ON/Whitby, ON company to hire a Workforce Management Specialist! Benefits & Perks - 1-year contract with potential for an extension or to go permanent. -...

  • Sales Customer Care Specialist

    7 days ago

    London, Canada AutoCanada Inc. Full time

    **Sales Customer Care Specialist Job Description** At London Honda, we believe in providing our employees with the necessary tools to succeed. We offer competitive wages/salary, vacation, health and dental benefits, ongoing training, and support to ensure you're successful and achieving your goals, and endless opportunities to further your career within our...

  • Labor Allocation Specialist

    5 days ago

    London, Ontario, Canada Technical Standards and Safety Authority Full time

    Job DescriptionThis Labor Allocation Specialist position requires strong analytical and problem-solving skills. You will be responsible for helping maintain TSSA Customer account records, supporting customers with general inquiries, and scheduling Inspectors to optimize resource utilization.About the TeamYou will be working closely with our Work Management...

  • Technical Service Specialist

    2 days ago

    London, Ontario, Canada geoLOGIC systems Ltd. Full time

    About the RoleWe're looking for a Customer Solutions Specialist to transform the energy intelligence landscape. You'll engage with customers, create amazing experiences, and thrive in an innovative work environment.Day-to-Day ActivitiesOffer technical assistance to customers with our software and data productsBe the primary point of contact for geoLOGIC...

  • Account Growth Specialist

    5 days ago

    London, Ontario, Canada Intello Technologies Inc. Full time

    We are looking for a talented Account Growth Specialist to help drive sales growth and expand our customer base at Intello Technologies Inc. As an Account Growth Specialist, you will be responsible for identifying new business opportunities, building relationships with clients, and growing sales revenue.About the CompanyIntello Technologies Inc. is a dynamic...

  • Healthcare Sector Specialist

    5 days ago

    London, Ontario, Canada TEEMA Solutions Group Full time

    We're seeking a Healthcare Sector Specialist to join our team at TEEMA Solutions Group. As a key member of our team, you'll play a critical role in driving sales growth and exceeding targets through strategic planning and execution.Company OverviewWe're a company that's built on a foundation of innovation, creativity, and a passion for delivering exceptional...

  • Account Management Specialist

    2 days ago

    London, Ontario, Canada Flippa Full time

    Job Overview:The Account Management Specialist plays a critical role in driving sales growth across various industrial and consumer service areas. This individual will work closely with the Business Line Manager to develop and execute sales strategies, manage a team of sales executives, and negotiate agreements.Key Responsibilities:Develop and implement...

  • Catering Operations Specialist

    5 days ago

    London, Ontario, Canada COMPASS GROUP CANADA Full time

    We are committed to nurturing a diverse workforce representative of the communities within which we operate. Our goal is to create a workplace that values diversity, equity, and inclusion.About the Job DescriptionThe Events & Catering Specialist plays a critical role in delivering exceptional guest experiences. Key responsibilities include managing event...

  • IT Support Specialist Ii

    2 weeks ago

    London, Canada CARFAX Canada Full time

    **Working Here** At CARFAX Canada, we’re more than just obsessed with cars. We’re obsessed with data and using it to help millions of Canadians buy, sell and maintain cars - but you can learn that on our website. Let’s talk about the sweet perks you’ll get when working here (i.e. what you actually want to know): Some days you’ll be taking in-house...