Customer Relationship Management Business Specialist

2 weeks ago

London, Canada Trojan Technologies Full time

Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.

At Trojan Technologies, we believe success for all comes from the contributions of every single one of us. That’s why we foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts. After all, sharing our different viewpoints and experiences is what enables us to find creative and innovative ways to accomplish our shared goals.

Trojan is proud to be part of Veralto Corporation, bringing water and environmental businesses together under the unified purpose of safeguarding the world’s most vital natural resources. Want to ensure the world has the clean water it needs? Then become part of the team that’s making it happen

***:
We are seeking a **CRM Business Specialist**: someone who is both creative and analytical to join our team to help us with the strategy, design, development, support and training of Trojan Technologies’ CRM. Someone who is inspired when presented with a challenge, and confident in sharing their ideas and opinions.

As our CRM Business Specialist, you will work closely with business stakeholders to map and optimize cross-functional processes, while serving as a key liaison between functional and technical resources driving Governance and Standard Work across the CRM Domain. It will be key to translating the business requirements and business processes into functional design scopes for the counterparts in IT and manage the SFDC roadmap.

**What can you bring to the table?**
- Strong analytical skills coupled with a questioning & creative approach to problem-solving
- Must be self-motivated, goal driven and possess the ability to multitask and prioritize
- Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
- Excellent organization, project, and time management skills
- Ability to quickly develop excellent working relationships with stakeholders and business professionals at all levels

**It’s an asset if you also have these skills**:

- Project leadership experience - preferably working as a scrum master or product owner in an “agile” environment.
- CRM Certifications
- Experience working with Customer Service / Contact Center, Sales and Marketing functions

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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