Customer Support Representative Tier 2
3 days ago
ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.
ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.
**Required immediately, our Winnipeg Office is seeking a Customer Support Representative - Tier 2 to join our team in office.**
- Competitive salary
- Medical/Dental/Vision benefits or Health Spending Account
- Company paid Life/ADD insurance
- RRSP/DPSP
- Educational assistance
- Flexible work schedule
- Generous paid time off
- Employee referral program
- Free parking
**Desired Skills and Experience**:
- Diploma or Degree in computer science, mechanical, electrical, computer, biomedical engineering; or equivalent experience.
- Min 3 - 5 years of experience in a Technical Support role, Tier 2 preferred.
- Broad technical knowledge base including mechanical, electrical and software.
- Must be familiar and/or trained with technical support know-how, blueprints, schematics, manuals, and other specifications to determine service procedures.
- Experience in creating/updating Service Manuals, Troubleshooting guides and Knowledge base.
- Oracle/Microsoft SQL knowledge, an asset.
***Essential Functions**:
- Provides end-user support to pharmacy staff.
- Analyzes malfunctions in equipment and provides instructions to the on-site Field Service Representative to repair the equipment utilizing knowledge of mechanics/electronics and using standard test instruments and hand tools.
- Interprets maintenance manuals, electrical schematics, and wiring diagrams
- Liaisons with Product Development to determine solutions for unusual problems in the system.
- Query creation, reporting and analysis, including provision of quantitative operational metrics for measurement of efficiency, trend analysis and forecasting.
**We would love to meet you
-
Customer Support Representative Tier 2
6 months ago
Winnipeg, Canada ARxIUM Full timeARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty...
-
Customer Support Representative Tier 1
6 months ago
Winnipeg, Canada ARxIUM Full timeARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty...
-
Customer Support Representative
2 months ago
Winnipeg, Canada ARxIUM INC Full time**Are you ready to be apart of changing the game for pharmacy automation with next generation solutions? Come join us!** **Who We Are**: ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative...
-
Tier 1 Technical Support Representative
7 months ago
Winnipeg, Canada Eptura Full time**Who are we**: We’re Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Together, we’re dedicated to making workplaces and assets work harder for...
-
System Technician
7 months ago
Winnipeg, Canada Xerox Full timeThe Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, and maintaining various workstation technologies in a corporate environment. **Overview**: - Resolve Tickets escalated from Tier 1 Service Desk - Ability to work in Active Directory - Respond...
-
System Technician
4 months ago
Winnipeg, Canada Xerox Full timeThe Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, and maintaining various workstation technologies in a corporate environment. **Overview**: - Resolve Tickets escalated from Tier 1 Service Desk - Ability to work in Active Directory - Respond...
-
Tier 1 Support Technician
3 months ago
Winnipeg, Canada Activate Games Full timeEnter the Game! Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our IT team with the addition of bilingual Tier 1 Support Technicians. As a Tier 1 Support Technician at Activate Games Inc., you will be an integral part of our technical...
-
Tier 1 Support Technician
7 months ago
Winnipeg, Canada Activate Games Full timeEnter the Game! Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our IT team with the addition of a Tier 1 Support Technician. In the position of Tier 1 Support Technician, you will work independently or with a small team to support all...
-
Tier 1 Support Technician
3 weeks ago
Winnipeg, Canada Activate Games Full time**Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our IT team with the addition of a Tier 1 Support Technician. In the position of Tier 1 Support Technician, you will work independently or with a small team to support...
-
Customer Service Representative
3 days ago
Winnipeg, Canada eCom Customer Care Full time**eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...
-
Customer Service Representative
2 months ago
Winnipeg, Canada eCom Customer Care Full time**We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...
-
Tier 3 Noc Member Support
3 days ago
Winnipeg, Canada Xplore Inc. Full time**Position Overview**: * The Tier 3 - Member Support will be responsible for expanding, maintaining, operating, and optimizing the Xplore Business infrastructure and dedicated customer circuits & services. This position will be responsible for supporting Dealers, Contractors and Field Crews to resolve customer and network technical issues. The position will...
-
Service Desk Analyst
3 months ago
Winnipeg, Canada Oxygen Technologies Full timeOxygen Technologies, a leading Managed Services Provider, is looking to add **Service Desk Analyst - Tier 2** to our growing Winnipeg team! Our organization offers a variety of technical solutions to clients so that they make work smarter, not harder, with the goal of providing clients with the best, most reliable IT experience possible. **Responsibilities...
-
Canada Research Chair in Applied Health Tier 2
6 months ago
Winnipeg, Canada University of Winnipeg Full time**APPLICATION PROCESS** **ELIGIBILITY** Eligibility criteria for **Tier 2 Chairs** are for exceptional emerging scholars employed by The University of Winnipeg who should, at a minimum, be assistant or associate professors, or possess the necessary qualifications to be appointed to these levels, and have ten or fewer years of experience as an active...
-
Winnipeg, Manitoba, Canada Micro Tool & Machine Ltd. Full timeWe are seeking a highly skilled Customer Service and Sales Support Representative to join our team at Micro Tool & Machine Ltd. in Winnipeg, Canada.About UsOur company is a globally recognized TIER 1 supplier with over 60 years of experience in designing and manufacturing CNC robotic-based machines, tools, and fixtures for the transformer manufacturing...
-
Customer Support Representative
1 month ago
Winnipeg, Canada MWG Apparel Full timeMWG Apparel is looking for a Customer Support Representative. Joining a small team, the Customer Support Representative will respond to customer inquiries, answer phone calls, process orders and returns, sort, analyze, and generate internal reports. You must have strong communication skills, prior experience in customer service, and Microsoft Office...
-
Customer Service Representative
6 months ago
Winnipeg, Canada Herd North America Full time**_Steer Towards Success: Become a HERD Customer Service Representative!_** Are trucking anthems like “I’ve been everywhere” or “Convoy” on your road trip playlist? Are you drawn to the sight of powerful rigs? If yes, it’s time to steer your career to HERD, a proud Canadian leader in manufacturing top-tier truck and grille guards! Fleets, truck...
-
Customer Support Representative
6 months ago
Winnipeg, Canada Fastoche Canada Full time**Responsibilities** As a Customer Support Representative, you will work closely with our development team to: - Build strong and lasting relationships with our customers - Perform analysis, diagnosis, and resolution of complex issues for end users; recommend and implement solutions - Assist with testing and replication of issues to define and close...
-
Customer Support Representative
6 months ago
Winnipeg, Canada Fastoche Canada Full time**Responsibilities** As a Customer Support Representative, you will work closely with our development team to: - Build strong and lasting relationships with our customers - Perform analysis, diagnosis, and resolution of complex issues for end users; recommend and implement solutions - Assist with testing and replication of issues to define and close...
-
Customer Service and Collections Representative
7 months ago
Winnipeg, Canada SinglePoint Group International Full timeAt SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions. We are seeking dedicated and customer-focused **Customer...