Manager, Security Operations Centre

6 months ago

Ottawa, Canada canarie Full time

The Manager, Security Operations Centre (SOC) will lead a national, federated team of cybersecurity analysts (CanSSOC) and will be accountable for helping to build and run the operations necessary to improve security for Canada’s research and education sector.

This is a full-time, permanent position that reports to CANARIE’s Director, Cybersecurity Operations.

**Key Responsibilities**:

- Lead a team of SOC analysts, providing direction, support, and mentorship to ensure efficient and effective service delivery.
- Foster a collaborative and customer-centric culture within the Canadian Shared Security Operations Centre (CanSSOC) team, emphasizing quality, responsiveness, and continuous improvement.
- Oversee the monitoring of institutional environments for security alerts and incidents, ensuring timely detection and response.
- Coordinate incident response efforts, including investigation, analysis, containment, and resolution, adhering to established Service Level Agreements (SLA) and protocols.
- Refine incident response procedures, including escalation paths and communication protocols with assistance and feedback from National Research and Education Network (NREN) partners and CanSSOC Pilot Institutions.
- Ensure the consistent delivery of high-quality security services to institutions.
- Monitor SOC performance metrics and Key Performance Indicators (KPI), identifying areas for improvement and implementing corrective actions as necessary.
- Stay informed about emerging cybersecurity threats and technologies, assessing their relevance and potential impact on client security posture.
- Prepare and deliver regular reports to institutions and partners on SOC activities and incident trends.
- Communicate effectively with institutions and partners during security incidents, providing updates, recommendations, and guidance to mitigate risks.
- Travel may occasionally be required.
- Other related duties and responsibilities, as required.

To excel at CANARIE, you have a demonstrated capacity to work collaboratively on teams and are also an energetic self-starter with the self-motivation to work independently. You have excellent oral and written communication skills, and can count time management, problem solving, and managing multiple priorities as your strengths. You also share a dedication to CANARIE’s core values: service, teamwork, inclusion, innovation, quality, and integrity.

Bilingualism is preferred.

**What You Bring**:
**Education and Experience**:

- College diploma or university degree, or a suitable combination of education, experience, or other relevant training
- Minimum of 7 years of progressive relevant experience
- Experience with a wide range of security areas including SOC, SOAR, SIEM, threat hunting, threat intelligence and vulnerability management tools and processes
- Experience in service deployment
- Relevant IT Security certifications are desirable

**Skills**:

- Proven leadership skills
- Demonstrated ability to build trust and credibility with both internal and external stakeholders
- Effective communication skills across all organizational levels
- Knowledge of incident response methodologies
- Strong understanding of cybersecurity risks to the Research and Education sector

**Technical Proficiencies**:

- Working knowledge of the following:

- Microsoft Office suite
- Frameworks such as the National Institution of Standards and Technology’s Cybersecurity Framework (NIST CSF), MITRE ATT&CK, etc.
- Security of cloud and on-premises environments.
- Security platforms - e.g., firewalls, Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), Intrusion Detection Systems (IDS), Security Orchestration, Automation and Response (SOAR), Threat Intelligence Platforms (TIP), etc.
- Experience using network and security analysis tools.
- Case management and information management tools such as Atlassian (Confluence/Jira), ServiceNow, Gitlab, Github, etc.

**Come Work with Us**:
We are committed to employment equity and encourage anyone who can contribute to the diversification of ideas and perspectives to apply. For applicants with disabilities, accommodation is available upon request throughout the recruitment and assessment process.

We thank all applicants; however, only those selected for an interview will be contacted.

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