Client Care Representative

2 months ago

Oshawa, Canada Ritson Veterinary Clinic Full time

We are seeking an experienced and compassionate Veterinary Client Care Representative/Receptionist to join our dedicated team. If you are passionate about animals and thrive in a fast-paced, dynamic environment, we want you to be part of our team
- Experienced in the veterinary field, with a solid understanding of client care and patient services.
- Team-oriented, with the ability to collaborate effectively in a fast-paced environment.
- Detail-oriented and able to manage multiple tasks with accuracy and efficiency.
- A strong communicator, both verbally and in writing, with the ability to build rapport with clients and team members.
- Client-focused, with a desire to build strong, lasting relationships with pet owners and co-workers.
- Compassionate and positive, demonstrating empathy, care, and a can-do attitude in every interaction.

If you are passionate about working in a supportive, collaborative team environment and making a positive impact on both pets and their owners, we want to hear from you

**Experience**:

- Previous Client Care experience in the veterinary field (preferred)
- Customer Service experience (1 year)
- Exemplary customer service skills with a focus on building strong, positive relationships with clients.
- Strong attention to detail to ensure accuracy in all tasks and client interactions.
- Excellent communication skills (both written and verbal), with the ability to convey information clearly and professionally.
- Proficient computer skills, with the ability to navigate veterinary software and other digital tools efficiently.
- Exceptional organizational and time management skills, with the ability to multitask effectively in a fast-paced environment.
- Personable and empathetic disposition, with the ability to connect with both clients and team members.
- Initiative and accountability, taking ownership of tasks and ensuring high-quality outcomes.
- Eagerness to learn and openness to feedback and coaching, demonstrating a commitment to personal and professional growth.
- A love for animals paired with the ability to establish strong relationships with clients and their pets.
- Flexible availability to work various shifts within our operating hours: Monday-Friday, 7:30 am - 7:00 pm, and Saturdays, 7:30 am - 2:00 pm.

**Responsibilities**:
As a Client Care Representative/Receptionist, you will be responsible for ensuring the smooth and efficient operation of our clinic while providing exceptional care to our clients and their pets. Your key responsibilities include:

- Providing gold standard care to clients and patients, ensuring every interaction is compassionate and professional.
- Responding to client inquiries, addressing questions and concerns promptly, and escalating issues to the appropriate team members when necessary.
- Processing incoming and outgoing patients with professionalism, handling financial transactions, and reconciling end-of-day financial reports.
- Handling emergencies in accordance with clinic protocols, ensuring patients receive timely and proper attention.
- Maintaining a clean working environment, including the reception desk, client waiting area, and exam rooms, to ensure a welcoming atmosphere for both clients and staff.
- Documenting and maintaining client information within our paperless software system, ensuring accuracy and confidentiality of all records.
- Assisting with dispensing medications, ensuring proper procedures are followed for patient safety and compliance.

**Job Type**: full-time, Permanent - Average 30-35 hrs/week

**Schedule**:

- Majority of weekday shifts will be in the afternoon/evening.
- Saturdays required: at least every other Saturday.
- Flexibility with availability is preferred.
- Shifts range from 7 to 12 hours.

**About Us**

Ritson Veterinary Clinic has proudly served our community for 29 years, and we are excited about the future as we continue to grow and innovate. Our mission is to provide exceptional care for pets while maintaining a positive and supportive environment for our team. We are looking for dedicated individuals who are passionate about making a difference in the lives of pets and their owners.

**WHAT WE OFFER**
- Friendly and supportive work environment, where teamwork and compassion are at the heart of everything we do.
- Continuing education allowance, so you can keep learning and growing in your role.
- Comprehensive benefit plan (for full-time team members), including medical, dental and vision coverage.
- Competitive compensation, with possible growth opportunities for individuals who take initiative and demonstrate potential.
- Access to our Learning Hub, offering online training to help you develop new skills.
- Commitment to the community, including activities like the Oscar Fund, which helps pets in need.
- Generous employee discounts on medical and pet supplies to keep your own pets healthy.
- RRSP matching program, helping you plan for a secure future.

We look forward to hearing from you

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