Specialist, Programs

1 month ago


Montréal, Canada Mitacs Full time

**_**This position can be fully remote or hybrid near Mitacs offices in Ottawa, Montréal, Toronto, or Vancouver**_**

Do you want to be part of our innovative and entrepreneurial team?

Do you thrive in an entrepreneurial environment and enjoy working in a team atmosphere? Are you an “outside the box” thinker who strives to implement continuous improvements? Do you take a strategic approach to your work? Do you enjoy a fast-paced culture where your opinions are valued and respected? Do you enjoy building partnerships to solve mutually beneficial challenges?

Mitacs is a national not-for-profit that helps industry and non-profit partners solve strategic challenges by leveraging Canada’s world-class post-secondary talent and a global network of industry, academic, and government partnerships. Through these collaborations, Mitacs helps business and community partners succeed, improves students’ on-the-job skills development, and strengthens Canada’s world-class innovation ecosystem. At Mitacs, we strive to develop the next generation of innovators with vital research and business skills. In partnership with domestic and international companies, governments and academia, we support a new economy using Canada’s most valuable resource - its people.

To get a better understanding of Mitacs and read more about our values please visit our website

**Specialist, Programs & Skills, Design**

The Programs & Skills, Design team is responsible for designing, refining, and iterating all Mitacs programs & skills offerings to ensure these elements respond directly to policy rationales/market needs, meet objectives, and deliver value. Reporting to the Manager, Programs & Skills, Design, the Specialist will support the review, design, and development of program offerings, including establishing program objectives and rules/regulations, collaborate with other business units to pilot and evaluate new program & skills offerings, and introduce program changes as needed to ensure continued achievement of stated programming aims.

Key Responsibilities:
Fulfill the mandate of the Programs & Skills department in the following areas:

- Work collaboratively to provide impactful programs & skills offerings that possess clear documentation & guidelines
- Support process improvements to help streamline procedures and programs
- Facilitate meaningful reporting functions for Programs & Skills to measure achievement of key objectives, provide outcomes to other business units, and facilitate continuous improvement
- Represent Programs & Skills on cross-departmental workgroups, as required
- Support the Manager, Programs & Skills, Design in reporting progress toward annual operational plan goals
- Support overall program and skills delivery, as needed

Specific Duties (including but not limited to):

- Employ change management principles and practices to facilitate programs & skills design changes, based on data and/or cross-functional initiatives, that lead to better participant and client experience and achievement of programmatic outcomes
- Contribute to the design of programs & skills offerings based on sound policy-based rationale(s), that possess meaningful and achievable aims, and deliver value to ecosystem partners/collaborators
- Support regular reviews of programs & skills offerings to ensure continued relevancy to the marketplace, alignment with overall strategy, and suitable participant ease-of-use
- Perform training curriculum review to ensure value for learners and design new course packages as required
- Execute program changes that reduce barriers to equity-deserving groups and align with Mitacs corporate equity, diversity, and inclusion goals

Required Qualifications:

- Minimum two (2) years’ experience in a program-oriented role
- Experience in providing customer service, and familiarity with service quality approaches and metrics
- Strong interpersonal skills, including excellent communication skills
- Proven ability to work collaboratively across a range of stakeholders in a complex field of work to achieve common goals
- A university degree (graduate degree strongly preferred)
- Bilingualism French/English

Desired Qualifications/Knowledge:

- Work experience within the innovation sector and familiarity with academic and government organizations is an asset
- Knowledge of the Canadian government’s public policy goals in innovation and talent attraction/development
- Knowledge of equity, diversity, inclusion, and decolonization
- Knowledge of program design and program management principles and practices

**Skills**:

- Superior verbal and written communication skills, including interpersonal skills, the ability to handle pressure
- Highly collaborative professional who thrives in a fast-paced and dynamic environment
- Solid analytical, judgment, and relationship-building skills
- Commitment to embracing and fostering a strong team environment

Hiring Range: $51,360 - $60,990

Salary Range: $51,360 - $77,



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