Program Supervisor

4 days ago

Grande Prairie, Canada CarePros Full time

As leading Children's Services Agency, CarePros provides Trauma-Informed Personalized Community Care and Foster Care placements to children and youth with complex medical and behavioural diagnoses. We focus on cultural connection, family reunification, and the transition from youth into adulthood.

CarePros is proud to be recognized as one of Canada's fastest growing companies and a champion of diversity:

- 2023 The Globe and Mail Canada’s Top Growing Companies
- 2022 New Innovators List - People Leader (Diversity, Equity & Inclusion)
- 2021 #29 on The Globe and Mail Canada’s Top Growing Companies
- 2021 Canada's Safest Employer Awards
- 2020 Diversity Award of Distinction from Alberta Chambers of Commerce

We strive to promote a culture where our people care for the families we support, listen with compassion and humility, take accountability, champion diversity and collaboration, and drive positive change in our communities. Together as a team we aim to realize our mission of being a champion for the special needs of children and their families.

**Your Opportunity**:
**Hours of Work and Rotation**:

- Full-time (40 hours per week)
- Overnight (Awake)
- 6 days on, 3 days off

**Who You Are**:

- Knowledge of mental wellness practices and the processes and procedures involved in providing effective home care
- Experience working with clients in Children's Services
- Knowledge of CPR and First Aid techniques needed to assess and treat injuries
- Proficiency in the English language, with the ability to comprehend instructions and communicate in a clear and logical manner
- Ability to actively listen, absorb information, and facilitate appropriate dialogue
- Recognize and understand emotions and handle situations with empathy
- Build and maintain cooperative and constructive relationships
- Detail-oriented with a critical degree of accuracy regarding data and analysis
- Effective team player who will work closely and support our Client & Community Relations Manager with all home care assessments and scheduling needs
- High level of self-motivation and initiative with the ability to work well under pressure
- Flexibility to be on-call as needed

**Your Day to Day**:

- Ensure staff deliver support in a caring and respectful manner
- Manage CarePros front-line staff by providing: 1:1 Coaching, Detailed performance management, and Time and attendance management
- Training and development of front-line staff
- Monitoring of productivity and the organization of staff's workflows
- Completing Critical Incident Reports
- Working closely with other departments in the organization (People & Culture, Finance, Communications, etc.)
- Liaising with important internal and external stakeholders including Children's Services, FSCD, PDD, Etc.
- Provide on-call support to programs and clients as needed

**CarePros Offers You**:

- Health, Dental, and Vision benefits
- Employee and Family Assistance Program
- Group RRSP matching after one year
- Career growth opportunities and professional development support

**What You Bring**:

- 5+ years of experience supervising or managing front-line care staff
- 5+ years experience working with Children's Service, Family Support for Children with Disability (FSCD)
- 3-5 years of experience providing direct care to individuals with developmental disabilities and/or individuals with mental health concerns
- Completion of a Degree or Diploma in Child and Youth Care or Social Work
- Valid Standard First Aid with CPR Level C + AED (two day in person training completed)
- Valid Class 5 Driver’s License, current 10-year Drivers Abstract, a reliable vehicle, and auto insurance with $2-million liability coverage
- Criminal Record Check with Vulnerable Sector Check obtained within the last three months
- Intervention Record Check obtained from Children Services within the last three months

Training related to the following is considered an important asset:

- Trauma Informed Care
- Suicide Prevention
- Mental Health First Aid
- The Brain Story Certificate

hp

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