![OpenRoad Auto Group](https://media.trabajo.org/img/noimg.jpg)
Appointment Coordinator- Bmw/mini Langley
4 weeks ago
**UNLIMITED POSSIBILITIES AHEAD.**
**Position**: Appointment Coordinator
**Status**: Full-Time
**Dealership**: BMW/MINI Langley
**Department**: Service
We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
**A Career at OpenRoad Means You’ll Enjoy**:
- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events
**ROLE & RESPONSIBILITIES**:
- Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.
- Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.
- Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
- Contact customers who are due for maintenance to book appointments.
- Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment.
- Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
- Take note of all customer comments and feedback and forward to the Service Manager.
- Update customer information on file.
- Report all and any customer complaints to Service Manager.
- Attend meetings and training as required.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:
- 2 years of experience in customer relations.
- Strong organizational and people skills.
- Some knowledge of automotive equipment parts and accessories.
- Good computer skills and ability to maintain records using a computerized appointment system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to work constructively with members from all departments within the dealership.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US
We thank all those that have applied. Only those considered for the position will be contacted.
-
Appointment Coordinator
2 weeks ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD. Position: Appointment Coordinator Status: Full-Time Dealership: BMW/MINI Langley Department: Service We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21...
-
Appointment Coordinator
4 weeks ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD Position: Appointment Coordinator Status: Full-Time Dealership: BMW/MINI Langley Department: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn...
-
Appointment Coordinator
3 weeks ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: Appointment Coordinator **Status**: Part-Time **Dealership**: BMW/MINI Langley **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships...
-
Delivery Specialist
2 days ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD. Position: Delivery Specialist Status: Full-Time Dealership: BMW/MINI Langley Department: Sales We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive...
-
Product Advisor- Bmw/mini Langley
4 weeks ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: Product Advisor **Status**: Sales Full-Time **Dealership**: BMW/MINI Langley **Department**: Sales Welcome to MINI Langley, a proud member of the OpenRoad Autogroup! We are currently seeking a Product Advisor to join our dynamic team and help us deliver an exceptional customer-focused experience. As a...
-
Bmw/mini Langley
1 month ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD. Position: Part Time Weekend Reception AssociateStatus: Part-Time Dealership: BMW/MINI LangleyDepartment: Sales We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21...
-
Dispatcher- Bmw/mini Langley
3 weeks ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: Dispatcher **Status**: Full-Time **Dealership**: BMW/MINI Langley **Department: Service** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at...
-
Bmw/mini Langley
2 weeks ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD.Position: Part Time Weekend Reception AssociateStatus: Part-TimeDealership: BMW/MINI LangleyDepartment: SalesWe are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21...
-
Product Advisor- Bmw/mini Langley
2 weeks ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD.Position: Product AdvisorStatus: Sales Full-TimeDealership: BMW/MINI LangleyDepartment: SalesWelcome to MINI Langley, a proud member of the OpenRoad Autogroup We are currently seeking a Product Advisor to join our dynamic team and help us deliver an exceptional customer-focused experience.As a MINI Product Advisor, you will...
-
Delivery Specialist- Bmw/mini Langley
4 weeks ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: Delivery Specialist **Status**: Full-Time **Dealership**: BMW/MINI Langley **Department**: Sales We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country...
-
Parts Driver
4 weeks ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD. Position: Parts Driver Status: Full-Time Dealership: BMW/MINI Langley Department: Parts Compensation: $19,00 per hour We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country...
-
Lot Associate
1 month ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD. Position: Lot Associate Status: Part-Time Dealership: BMW/MINI Langley Department: Service Compensation: $18.00 per hour We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country...
-
Lot Associate
2 weeks ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD. Position: Lot Associate Status: Part-Time Dealership: BMW/MINI Langley Department: Service Compensation: $18.00 per hour We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country...
-
Shipper/receiver- Bmw/mini Langley
4 weeks ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: Shipper/ Receiver **Status**: Full-Time **Dealership**: BMW/MINI Langley **Department**: Parts We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at...
-
Sales Administrator
2 days ago
Langley, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD. Position: Sales Administrator Status: Full-Time Dealership: BMW/MINI Langley Department: Sales We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21...
-
Lot Associate
1 month ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD** **Position**: Lot Associate **Status**: Full-Time **Dealership**: BMW MINI Langley **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at...
-
Reception Associate
4 weeks ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: Call Center Associate **Status**: Full-Time **Dealership**: BMW/MINI Langley **Department**: Service We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country...
-
Warranty Administrator- Bmw/mini Langley
1 week ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD** **Position**: Warranty Administrator **Status**: Full-Time **Dealership**: BMW/MINI Langley **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships...
-
Detail Associate- Bmw/mini Langley
4 weeks ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: Detail Associate **Status**: Full-Time **Dealership**: BMW/MINI Langley **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are...
-
Parts Driver- Bmw/mini Langley
4 weeks ago
Langley, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** **Position**: Parts Driver **Status**: Full-Time **Dealership**: BMW/MINI Langley **Department**: Parts We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21...