Customer Care Associate

5 months ago

Hamilton, Canada Precise Parklink Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Job Summary**:
The Customer Care Associate reports to the Team lead/Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.

**Location**: St. Joseph’s Healthcare, Hamilton

**Employment**: Full-time (Temporary) afterward potentially part time or On-call

**Hours**:Day time (to be discussed during interview)

**Compensation**: $16.55 per hour

**Essential Duties and Responsibilities**:

- Reports to the Team lead and Supervisor to support parking operations
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed
- Follow company communication procedures, policies, and guidelines at all times
- Responds immediately to all reports concerning damage to equipment, and places E-service as needed
- Observe security monitors to ensure no criminal activity occurs and report any activity to management
- Balance cash records at end of shift and manage parking records during shift
- Troubleshooting parking equipment issues at the site level
- I-PASS Enrolling /canceling payroll staffs and sending the list to payroll
- Complete additional duties assigned by manager

**Mandatory Attributes**:

- Assertive and self-motivated disposition
- Strong organizational skills
- Excellent communication skills: ability to explain complex solutions and processes clearly to others
- Collaborative and demonstrates strong interpersonal skills
- Self-managed while accurately following instructions
- Ability to multitask effectively and stay positive and professional under high-pressure fastpaced environments
- Adaptable and flexible
- Neat appearance with a professional and positive attitude

**Skills & Qualifications**:

- High School Graduate or higher education
- Basic Computer skills - Windows, MS Office
- Customer service experience, inclusive attitude and openness to diversity, is an asset
- Excellent customer service skills
- Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
- Positive attitude and empathy for clients
- Solid problem solving and decision-making skills
- Strong team player with the ability to develop and maintain relationships with internal and external customers
- Valid driver's license and vehicle preferred.

**Hiring Contact**:
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

  • Customer Care Associate

    5 months ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    5 months ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    3 weeks ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    5 months ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    5 months ago

    Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    5 months ago

    Hamilton, Canada Precise Parklink Full time

    **Company Description**: As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners....

  • Customer Care Associate

    6 months ago

    Hamilton, Canada Precise Parklink Full time

    Company Description: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. Job Summary: The Customer...

  • New Home Inspector

    6 months ago

    Hamilton, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...

  • Customer Service Associate

    4 weeks ago

    Hamilton, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a skilled Customer Service Associate to join our team in Hamilton. As a Customer Service Associate, you will be responsible for providing exceptional customer service, maintaining product knowledge, and achieving sales targets.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and promotions to...

  • Omni Customer Fulfillment Associate

    5 months ago

    Hamilton, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Omni Customer Fulfillment Associate

    1 month ago

    Hamilton, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Care Representative

    6 months ago

    Hamilton, Canada Precise Parklink Full time

    Company Description: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. Job Summary: Reporting to...

  • Customer Experience Associate

    4 weeks ago

    Hamilton, Ontario, Canada beBee Professionals Full time

    Customer Experience AssociatebeBee Professionals is seeking a talented Customer Experience Associate to join our team. The successful candidate will have a strong understanding of customer service principles and practices, excellent communication skills, and the ability to work in a fast-paced environment.Key responsibilities include:Providing exceptional...

  • Director of Care

    5 months ago

    Hamilton, Canada Arbour Creek Care Centre Full time

    **“How do you live in the moment?”** The **Director of Care** reports to the Executive Director and Provides leadership to the resident care team in all aspects of resident care within established legislative standards and professional standards. Effectively manages human, material, and fiscal resources. In collaboration with the resident care team...

  • Customer Service Associate

    4 months ago

    Hamilton, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    4 months ago

    Hamilton, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    4 months ago

    Hamilton, Canada Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    6 months ago

    Hamilton, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    6 months ago

    Hamilton, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    6 months ago

    Hamilton, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...