Customer Operations Associate

6 months ago

Hamilton, Canada Johnson Controls International Full time

**Unleash your potential with the Johnson Controls team**:
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional well-being.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Your next incredible opportunity is just a few clicks away**

**Here's what we have to offer**
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
- Scheduling and management support.

**What you will do**

The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business. Actively participates in accounts receivable, accounts payable, and financial, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing. Provides administrative, day-to-day support in the operational areas of the business.

**How you will do it**
- Works with project owners to update project cost schedules as required monthly.
- Assist installation team with project cost and revenue tracking to reach revenue goals.
- Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations-related transactions. Performs cost transfers as necessary.
- Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues as appropriate.
- Works with accounts receivables contacts to assist with the resolution of A/R disputes.
- Researches and determines appropriate actions and escalation for timely resolution of disputes.
- Includes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.
- Processes invoice credits and rebills, as necessary. Maintains billing and collection notes within appropriate systems.
- Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.
- Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicing issues as necessary.
- Coordination and support to the Sales Team to review and submit project bookings and all required booking documentation facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers.
- Provide additional operations administration support, as required.

**What we look for**

**Required**
- High School diploma or equivalent
- One to two years of related work experience, preferably within a service/sale, or technical work environment.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
- Ability to prioritize work activities based on financial impact to desired business goals.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

**Preferred**
- Associate degree preferred.
- Experience and/or basic project accounting or costing principles is desired.
- Experience and knowledge in the Construction Industry.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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