Customer Care Associate

4 months ago

Hamilton, Canada Precise ParkLink Inc. Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Job Summary**:
**Location**:
2 King Street West & 32 James Street, Hamilton, Ontario

**Employment**:
Part Time

**Hours**:
Weekends & Evenings

**Compensation**:
$16.50 per hour

**Qualifications**:

- SKILLS AND SPECIFICATIONS:

- Strong computer skills, must have experience with Window; Microsoft Office Outlook, Excel, Word,
- Must have excellent communication skills
- Fluent in English
- Excellent customer service skills.
- Ability to operate independently as well as in a team._

**Attributes**:

- _Demonstrated ability to solve complex problems_
- _Excellent technical communication skills: ability to explain complex solutions and processes clearly to others_
- _Collaborative and demonstrates strong interpersonal skills_
- _Self-managed while accurately following instructions_
- _Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments_

**Job Responsibilities / Duties**:

- Interact and assist customers via intercom or telephone.
- Identify emergency and non-emergency situations on site._
- Cash handling & shift report
- Remotely access Parking control system to troubleshoot and provide level-1 customer support.
- Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as assigned_

**Hiring Contact**:

- Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process._

**Job Type**: Part-time
Part-time hours: 10 per week

**Salary**: $16.50 per hour

Schedule:

- Evening shift
- Weekends as needed

Ability to commute/relocate:

- Hamilton, ON L8P 1A1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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