Bilingual Customer Service Agent

3 weeks ago


Ottawa, Canada Thermo Fisher Scientific Full time

As a member of the Thermo Fisher Scientific team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact We will support you in achieving your career goals every step of the way.

**How will you make an impact?**

**What will you do?**

**Key Responsibilities**:

- Responds to and resolves internal and external customer requests and inquiries which may involve pricing, product availability or returns, and delivery.
- Interacts with multiple areas including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely and accurate shipment of product and issue resolution.
- Identifies customer needs, and appropriate course of action within established performance expectations and departmental procedures.
- Assesses situation and advances issues as appropriate.
- Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.
- Stays abreast of new processes and initiatives within the company.
- Completes all other duties as assigned.

**How will you get there?**

**Minimum Qualification**
- Fluently Bilingual French and English both Written and Oral
- High school graduate
- 1 plus years of call center or customer service experience.
- Must be proficient in Microsoft Office, including Word, Outlook and Excel.

**Knowledge, Skills, and Abilities**
- Willingness and ability to adhere to structured telephone schedule.
- Strong keyboarding skills.
- Demonstrates superior communication including active listening and questioning skills.
- Ability to exhibit perseverance and kindness.
- Ability to diffuse customer dissatisfaction.
- Excellent problem solving skills.
- Professional written and verbal skills.
- Demonstrates attention to detail and quality.
- Ability to multitask and work in fast paced environment.
- Works independently and demonstrates resourcefulness.
- Excellent interpersonal skills/friendly and outgoing personality; enjoys assisting others.
- Adaptable and flexible.

**Physical/Environmental** requirements**

**Physical Activities**
- Sits 90%, walks and stands intermittently during working day.
- Uses headset 90%
- Keyboarding 75-90%
- Handles papers and office equipment. 10%
- Stoops and bends when using files. 10%

**About Thermo Fisher Scientific


  • Bilingual Customer

    5 days ago


    Ottawa, Canada Maintair Aviation Full time

    **SHIFTS AVAILABLE**: Maintair operates 24/7/365 in Ottawa; and so the shifts available are as follows; Early mornings and overnights : Full time Early mornings and/or late nights : Part time A split shift is possible. **JOB SUMMARY**: Customer Service Representatives (CSR’s) work under the direction of the Owner/Operator and/or Manager (ATW) and/or...


  • Ottawa, Canada Arise Virtual Solutions Full time

    Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. This work-from-home opportunity offers flexible scheduling 24 hours-a-day, including weekends. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own...


  • Ottawa, Canada Hydro Ottawa Full time

    By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve. Our work means all the activities that make up our lives - at home, at work, at play - are there when we need them. That purpose unites us and fuels our work. And if joining us in this essential work energizes you too, we...


  • Ottawa, Canada SIRVA Full time

    Job Overview: **Duties**: - Communicate effectively with customers in English and Spanish **Role Overview** **What You’ll Be Doing** - Effectively solve customer inquiries - Ability to communicate clearly when handling different topics - Identify customers’ needs, understand and clarify the information - Research every issue to provide solutions -...

  • Call Center

    4 weeks ago


    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...


  • Ottawa, Canada Definity Financial Corporation Full time

    Job ID : 7340 Category : Sales & Distribution Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Ottawa, Canada Posting Range : $42,400 - $78,100 **What can you expect in this role?** - Are you a service and sales-oriented team player? Do you excel when working with a great team in a supportive environment? If you answered...

  • Guest Service Agent

    6 days ago


    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Job description Start Your Journey With Us. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. Sheraton Ottawa Hotel is currently seeking a full-time Guest...


  • Ottawa, Canada OCM Auto Financing Full time

    The Collections Agent will perform to the following duties and undertake the following responsibilities in a professional manner: - Maintain the filing system with both electronic and paper copy documents. - Prepare loan documents. - Monitor accounts to identify outstanding debts. - Conduct collection calls on past-due payments. - Update account status...


  • Ottawa, Canada SAIL Full time

    **SAIL **Outdoors is a **Canadian company **that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. SAIL is hiring **Cashiers **and **Customer Service Agents full-time **(30-40h per week, year round) **and part-time** (nights and weekend) for its **OTTAWA...

  • Inside Sales Agents

    16 hours ago


    Ottawa, Canada Drive Products Inc. Full time

    **Drive Products is Growing and seeking top talent to join our Team!** Drive Products has over 35 years of history of delivering superior design, service and product solutions for the Canadian Truck Equipment industry and takes pride in the talented people we employ to ensure that our customers’ expectations are met and exceeded in the respective...


  • Ottawa, Canada Bank of Canada Full time

    **Customer Service Analyst** **Take a central role** The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant...

  • Investment Agent

    5 days ago


    Ottawa, Canada Scrivens Family of Companies Full time

    **Investment Agent** Scrivens Financial Services has been a family-operated business for over 90 years. We are currently seeking an individual for an Investment Agent position. Responsibilities include direct client services and sales in our GIC, RSP/RIF division. This will include analysis, recommendations, implementation, and estate services. **The...


  • Ottawa, Canada Randstad Canada Full time

    Êtes-vous un professionnel du service client avec quelques années d’expérience dans la fourniture d’un excellent support aux clients ? Avez-vous de l'expérience dans l'établissement de relations ainsi qu'une aisance à naviguer dans divers logiciels internes ? Souhaitez-vous avoir l’opportunité de développer davantage vos compétences dans un...


  • Ottawa, ON, Canada HUB International Full time

    HUB International is the largest insurance brokerage in Canada. Our vision is to be everywhere risk exists - today and tomorrow. Helping protect what matters most. Our HUB Customer Central (HCC) office is looking for full time Bilingual Service Insurance Brokers to join our team! As a Bilingual Service Insurance Broker for home and auto insurance you will...


  • Ottawa, Canada HUB International Full time

    HUB International is the largest insurance brokerage in Canada. Our vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most. Our HUB Customer Central (HCC) office is looking for full time Bilingual Service Insurance Brokers to join our team!The RoleAs a Bilingual Service Insurance Broker for home and auto insurance...


  • Ottawa, Canada SAIL Full time

    **SAIL **Outdoors is a **Canadian company **that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. SAIL is hiring **Cashiers part-time** (nights and weekend) for its **OTTAWA **store. **Benefits offered**: - Generous employee rebates - Privilege discounts with...


  • Ottawa, Canada Canadian North Full time

    **Other Details**: Reporting to Manager, Cargo & Ramp. Temporary position ending approximately September 1st 2023 **Level**: Non-Bargaining Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications: High School diploma or equivalent related work experience; Two (2) years of previous experience; Fully proficient...

  • Real Estate Agent

    5 days ago


    Ottawa, Canada Steve Peippo - Real Broker Ontario Full time

    **Overview**: We are seeking a dynamic and motivated Real Estate Agent to join our group. As a Real Estate Agent, you will be responsible for assisting clients with buying, selling, and renting properties. This role offers the opportunity to work independently while being part of a supportive environment. *Active Ontario real estate license...

  • Guest Service Agent

    2 days ago


    Ottawa, Canada Homewood Suites by Hilton Ottawa Airport Full time

    To ensure success as a guest service agent, an individual should be totally customer-centric and have good listening skills. - have good problem-solving skills with attention to details. - have ability to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner. - Willing to take on additional...


  • Ottawa, Canada World Gym Quebec Full time

    Vous êtes passionné par le fitness et vous avez un talent pour la coordination des ventes ? World Gym Québec est à la recherche d'une personne dynamique pour se joindre à notre équipe en tant qu’agent(e) dossiers clients à notre siège social de Rosemère. L'agent de dossiers clients est responsable de fournir un service exceptionnel aux clients....