Condominium Property Manager

3 months ago

Calgary, Canada Emerald Management & Realty Ltd. Full time

Emerald Management & Realty Ltd. is a leading manager of housing and mixed-use real estate located in Calgary and area. Emerald’s focus is on creating and generating value for property owners, condominium boards, residents, communities, and our investors. Emerald strives for performance excellence at our properties, creating healthy and sustainable living environments. As a locally owned family business for over 50 years, Emerald fosters a vibrant corporate culture that ensures equal opportunity and well-being for all employees in a dynamic and rewarding workplace.

The Condominium Manager position is an opportunity ideal for a dynamic individual with experience in the condominium management sector. We are seeking a positive leader with a track record of fostering a culture of engagement and service excellence. Reporting to the Director of Property Management, this role has overall accountability for a portfolio of condominium corporations located primarily in the Calgary and Area market.

What will you be doing?
- Direct and lead a portfolio of condominium corporations in the day-to-day operations of the property management portfolio.
- Ensure strong owner/tenant/resident and board relations and proactive service delivery including expedient resolution of issues, communications and be involved in Resident, Condo and Owner meetings as necessary.
- Ensure policies and procedures and Emerald operating standards are met and the safety of assets through regular site inspections including environmental, implementation of relevant contracts, preventative and replacement programs, implementation of staffing or services and sustainability programs.
- Preparation, monitoring and reporting of all expense schedules/budgets, annual operating budgets, etc., to achieve portfolio goals for all stakeholders.
- Participate in broader corporate initiatives and property management/committees as required.
- Build and maintain relationships with key internal and external stakeholders, including our business units, clients, tenants, vendors, and the broader commercial real estate community.
- Work collaboratively with peers to ensure the portfolio is effectively and efficiently operated.
- Create and continuously strive to develop best-in-class customer experience by providing prompt and courteous service to stakeholders.

**Responsibilities**:

- Assist all internal and external stakeholders with property issues
- Manage cashflow, budgeting and monthly reporting
- Solve all maintenance requests filed by residents and condominium board members
- Supervise and oversee property staff

We believe success in this role will demonstrate itself through the following attributes and skills:

- The successful person will possess deeply rooted emotional intelligence and be a thoughtful and humble collaborator. As well, they must be a self-starter, strategic thinker and have a service-oriented attitude that will encourage continuous improvement of service and performance.
- Strong leadership and interpersonal skills with an outstanding level of integrity that will gain the trust and respect of staff and external stakeholders.
- Strong written and verbal communication skills.
- Demonstrated organizational skills, and the ability to effectively prioritize in a demanding, high paced environment. (we mention organization in the first point too)
- Ability to resolve complex issues and unforeseen obstacles quickly and efficiently.
- Ability to foster a cohesive team to build connection and a culture of accountability and respect.
- 1 - 3 years of property experience
- At least 1 year in a supervisory or management role
- Detail-oriented and strong communication skills

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- On-site parking
- Paid time off
- Tuition reimbursement
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Have you worked with Yardi Voyager and Elevate

**Education**:

- Secondary School (required)

**Experience**:

- property management: 2 years (preferred)

Licence/Certification:

- Do you have your Condominium Managers Licence (preferred)
- Do you have a valid Drivers License (required)

Work Location: In person

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