Information Technology Support Technician
2 months ago
**Job Title: Information Technology Support Technician**
**Company**: Digital nGenuity Consulting Inc.
**Location**: Dartmouth, NS
**Type**: Full-Time
**About Us**: At Digital nGenuity Consulting, we’re committed to delivering exceptional IT solutions that empower businesses to thrive. Our collaborative and supportive team environment ensures that every team member has the tools and resources to succeed. If you’re passionate about technology and delivering excellent service, we’d love to have you on board
**Key Responsibilities**:
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve technical problems in a timely manner, escalating more complex issues when necessary.
- Perform routine maintenance and updates to client systems to ensure optimal performance.
- Assist in the setup, configuration, and deployment of hardware and software for clients.
- Document technical procedures and issue resolutions to maintain an accurate knowledge base.
- Maintain strong client relationships through effective communication and customer service.
**Qualifications**:
- Proven experience in a technical support role, ideally within an MSP or IT service environment.
- Strong understanding of Windows and Mac OS, networking fundamentals, and troubleshooting methodologies.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Outstanding communication skills, both verbal and written.
- Certifications such as CompTIA A+, Network+, Security+ or equivalent are an asset but not required.
**What We Offer**:
- A collaborative, growth-oriented environment where your ideas are valued.
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive team committed to your success.
Pay: $45,000.00-$60,000.00 per year
Work Location: In person
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