Employment Counsellor

2 weeks ago

Toronto, Canada Riverdale Immigrant Women's Centre Full time

Riverdale Immigrant Women’s Centre (RIWC) is a community-based registered charity with a mission to empower equity-deserving groups and create flourishing communities by mobilizing resources and supports at the local and systemic levels. RIWC provides a community-centered environment that recognizes Indigenous and 2SLGBTQ+ rights, confronts racism, and welcomes all people.

RIWC's core programs and services include the following:

- Essential Pathways to Employment Program (EPE)
- Food Service and Hospitality Training Program (FSHT)
- Violence Against Women and Children (VAW)

**Overview**:
We are seeking a highly motivated and detail-oriented Program Supervisor to ensure the smooth operation and quality of our employment programs. This role involves overseeing the accuracy and compliance of client files, monitoring performance metrics, and supporting staff development. You will play a key role in coordinating team activities, managing client caseloads, facilitating external partnerships, and driving continuous service improvements. This position reports to senior management.

**Key Responsibilities**:

- Quality Assurance & Compliance: _
- Ensure the shared program folders are up-to-date and organized and provide staff access to shared folders accordingly.
- Review and audit client files for accuracy and compliance.
- Ensure statistical data collection and reporting requirements are met.
- Troubleshoot issues and resolve complaints through mediation when necessary.
- Monitoring & Evaluation: _
- Track and analyze performance targets, client feedback, wait times, and staff performance.
- Adjust outreach and community engagement efforts as well as scheduling to address any variances or challenges.
- Team Recruitment & Development: _
- Recruit qualified staff and placement students.
- Provide onboarding, orientation, and training/coaching to promote continuous learning and professional growth.
- Conduct performance evaluations and schedule professional development opportunities to ensure continuous learning and skills enhancement.
- Team Collaboration: _
- Facilitate weekly team meetings (with minute taking) to review performance metrics, client feedback, and service delivery adjustments, ensuring effective communication and problem-solving within the team.
- Reporting & Management: _
- Prepare monthly reports on key successes, challenges, and performance.
- Meet with senior management to address performance-related concerns.
- Prepare reports for funders and contribute to AGM reporting.
- External Partnerships & Outreach:_
- Develop and foster new partnerships with external stakeholders, including potential employers.
- Promote RIWC employment services through outreach campaigns and presentations.
- Identify and share online employment resources with clients and employers.
- Client Caseload & Service Support:_
- Provide back-up support for Employment Counsellors, Case Coordinators, and Engagement Coordinators during absences or high-volume periods.
- Assume a client caseload, conduct intake and outreach, and provide housing and life stabilization support services as needed.
- Process Improvement & Documentation: _
- Develop and update processes, procedures, and training documents to ensure efficient program delivery and continuous improvement.
- Approve timesheets and time-off requests for team members.

Other duties as required.

**Qualifications**:

- Degree or post-graduate certificate in a relevant field (e.g., career or employment development, vocational rehabilitation, social work) preferred, or equivalent experience. Canadian Certified Career Development Practitioner (CCDP) designation preferred.
- Proven experience in program supervision or a similar leadership role in community-based services in the non-profit sector.
- Strong knowledge of client service management, performance evaluation, and quality assurance processes.
- Experience with staff recruitment, onboarding, and staff coaching and development.
- Expertise in employment services (including job development and retention) and building partnerships with employers, community organizations, and other stakeholders.
- Experience with housing support services is an asset.
- Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment.
- Demonstrated experience working with marginalized groups facing complex barriers (e.g., racialized communities, low-income individuals, newcomers, refugees). Shared lived experience is an asset.
- Excellent communication, problem-solving, and mediation skills.
- Solid understanding of confidentiality and other professional codes of conduct (criminal reference check is required).
- Proficiency in English required. Other languages are considered an asset.
- Experience with client management software and Ministry and other online tools such as ICM and online employment services.
- Advanced computer skills in Google Worksp

  • Employment Counsellor

    1 day ago

    Toronto, Canada VPI Employment Services Full time

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and...

  • Employment Counsellor

    1 day ago

    Toronto, Canada VPI Employment Services Full time

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and...

  • Employment Counsellor

    2 days ago

    Toronto, Ontario, C6A, Ontario, Canada VPI Employment Services Full time

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and...

  • Employment Counsellor

    1 week ago

    Toronto, Canada VPI INC. Full time

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and...

  • Employment Counsellor

    3 weeks ago

    Toronto, Canada Mennonite New Life Centre of Toronto Full time

    **Job Posting**: Employment Counsellor** **Hours**: 21 hours per week** **Duration**: March 2025 (with the possibility of extension)** **Remuneration**: $33.80/per hour**: **About the Organization**: **This position is a part of MNLCT’s employment initiative to help clients get access to meaningful employment opportunities. The position holder is expected...

  • Virtual Employment Specialist

    1 day ago

    Toronto, Ontario, Canada VPI Employment Services Full time

    About Us">VPI Employment Services is a Service Provider for Employment Ontario, funded by the Ontario Government to support jobseekers and employers. Our organization's values are built on 4 pillars: Ethics, Passion, Innovation, and Courage, which drive our passion to make a positive and sustainable impact on the individuals we serve.">We embrace and...

  • Employment Counsellor

    4 months ago

    Toronto, Canada JVS Toronto Full time

    **Employment Counsellor / Mentoring Coach, Job ID #8125**: - Canada InfoNet / Full-time / 1 year contract with possibility of renewal / Starting ASAP / Tycos_ **Who is JVS** Our employees benefit from a group benefit plan, a friendly work environment, monthly wellness initiatives, access to an employee assistance program (EAP), opportunities for...

  • Employment Counsellor

    3 months ago

    Toronto, Canada JVS Toronto Full time

    **Employment Counsellor / Mentoring Coach, Job ID #8128** Canada InfoNet / Full-time / Temporary position/ 6 months / Starting ASAP / Tycos **Who is JVS** Our employees benefit from a group benefit plan, a friendly work environment, monthly wellness initiatives, access to an employee assistance program (EAP), opportunities for continuous learning and a...

  • Employment Counsellor-disability Services

    7 months ago

    Toronto, Canada JVS Toronto Full time

    **Employment Counsellor-Disability Services, Job ID #8112**: - Services for People with Disabilities/ Employment Source Scarborough /_ - Temporary Six months contract/ Starting ASAP / Scarborough_ **Who is JVS Toronto?** Our employees benefit from a group benefit plan, a friendly work environment, monthly wellness initiatives, access to an employee...

  • Residential Counsellor

    6 months ago

    Toronto, Canada Jean Tweed Treatment Centre Full time

    **Residential Counsellor (2 openings)** **Full time, Permanent** - **Classification: Residential Counsellor**_ - **Job Title: Residential Counsellor**_ - **Hours of Work: Monday to Friday**_ - **Rate of Pay: $20.36 - $23.82**_ - **Closing Date: Until Filled**_ Jean Tweed is a leading, community-based organization that provides a supportive environment for...

  • Residential Counsellor

    6 months ago

    Toronto, Canada Jean Tweed Treatment Centre Full time

    **Residential Counsellors** **(6) Part - time and (4) Full-time** - **Classification: Residential Counsellor**_ - **Job Title: Residential Counsellor**_ - **Location**:_ _**Toronto, Ontario**_ - **Hours of Work: 16- 40 Hours/week**_ - **Rate of Pay: $20.36 - $23.82**_ - **Closing Date: Until Filled**_ Jean Tweed is a leading, community-based organization...

  • Genetic Counsellor

    3 months ago

    Toronto, Canada MEDCAN Full time

    About Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...

  • Floor Counsellor

    2 months ago

    Toronto, Canada The Salvation Army: Toronto Harbour Light Ministries Men's Concurrent Disorder Treatment Program Full time

    This position is responsible to supervise and support clients in residence, as well as work alongside the treatment team and Intake worker during the day shift **Responsibilities**: - Appropriately model healthy life skills and socialization to clients - Provide support to clients in residence and ensure guidelines are followed - Process client belongings...

  • Junior Camp Counsellor

    4 weeks ago

    Greater Toronto Area, Canada Rooks to Cooks Full time

    **Job Summary**: Junior Counsellors are child care staff who help the team bring fun and positive energy to the camp setting. Junior Counsellors work directly with the Lead Camp Counsellor on site and receive mentoring and guidance from them. Junior Counsellors work alongside other chefs and volunteers to deliver Rooks to Cooks’ top-notch culinary and...

  • Child & Youth Counsellor

    6 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Genetic Counsellor

    6 months ago

    Toronto, Canada North York General Hospital Full time

    Company Bio IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as...

  • Hearing Care Counsellor-ethno

    7 months ago

    Toronto, Canada Canadian Hearing Services Full time

    Canadian Hearing Services (CHS) has an opening for a Hearing Care Counsellor-Ethno based in Toronto. Reporting to the Supervisor, Hearing Care Counselling, the Hearing Care Counsellor-Ethno will be responsible for providing individual counselling, support, and case management for eligible Hearing Care Counselling (HCC) clients (age 55 and up and hard of...

  • Lead Camp Counsellor

    4 weeks ago

    Greater Toronto Area, Canada Rooks to Cooks Full time

    **Job Summary** Rooks to Cooks is Canada's leading culinary school for children. We run a wide variety of programming from in-home birthday parties, afterschool programs, community workshops and more, but are most known for our summer cooking day camps. We are seeking enthusiastic and dedicated Camp Counselors to join our team for the upcoming camp...

  • Addictions Counsellor

    2 weeks ago

    Toronto, Canada Addiction Rehab Toronto Full time

    Addiction Rehab Toronto, a leading provider of substance abuse treatment in the Greater Toronto Area, is currently seeking a compassionate and dedicated Part-Time Addictions Counsellor. **Required Hours**:Evenings and Weekends **Responsibilities**: - Provide appropriate professional understanding and intervention in response to emotional, behavioural,...

  • Counsellor, Day/residential

    1 month ago

    Toronto, Canada Jean Tweed Treatment Centre Full time

    **Counsellor, Day/Residential Program** **1 Full-Time, Permanent role** - **Classification: Counsellor**_ - **Job Title: Counsellor, Day/Residential **_ - **Location: Toronto, ON **_ - **Hours of Work: 37.5 hours per week, Monday to Friday**_ - **Rate of Pay: $25.38 - $29.69**_ - **Preferred Start Date: ASAP**_ - **Closing Date: Until filled**_ Jean Tweed...