Service Manager at Marisol Marine

3 weeks ago

North Vancouver, Canada Marisol Marine Company Inc. Full time

**About Us**:
Our Marine Service Center has been a trusted provider of high-quality parts and service to the Vancouver boating community for over 40 years. As a certified Volvo and Mercury dealer, we are committed to ensuring our clients have everything they need for their maritime adventures.

**Key Responsibilities**:

- Oversee daily operations of the service department, ensuring work orders are completed efficiently and on time.
- Schedule and prioritize work orders to ensure optimal use of resources and timely service delivery.
- Manage the workflow of repairs, maintenance, installations, and diagnostics.

2. Team Leadership:

- Supervise, train, and mentor a team of marine technicians and support staff.
- Foster a collaborative and motivated work environment.
- Conduct performance evaluations and provide feedback to improve team performance.

3. Customer Relations:

- Serve as the main point of contact for customers, handling inquiries, complaints, and service requests.
- Provide expert advice to customers on repair and maintenance needs.
- Ensure high levels of customer satisfaction by delivering quality service and timely communication.

4. Technical Oversight:

- Provide technical support and guidance to technicians as needed.
- Ensure all work is performed to industry standards and in compliance with manufacturer guidelines.
- Stay updated on the latest technologies, tools, and techniques in the marine industry.

5. Inventory and Parts Management:

- Oversee the ordering of parts and supplies for each service job
- Ensure that parts are available for scheduled repairs and maintenance without delays.
- Manage relationships with suppliers and negotiate terms for parts and equipment.

6. Accurate Billing:

- Ensure accurate billing of parts and labor after the completion of each service job.
- Review work orders to confirm all parts and labor hours are correctly recorded and charged.
- Communicate billing details to customers clearly and promptly

7. Health, Safety, and Environmental Compliance:

- Implement and enforce safety protocols and procedures in the service department.
- Ensure compliance with all relevant environmental regulations, particularly concerning the disposal of hazardous materials.
- Conduct regular safety audits and training sessions for staff.

8. Quality Control:

- Ensure that all work meets the highest quality standards.
- Implement and monitor quality control processes to minimize rework and errors.
- Review completed jobs for accuracy and completeness before delivery to customers.

9. Vendor and Manufacturer Relations:

- Maintain strong relationships with manufacturers, particularly with Volvo and Mercury, to ensure the service center stays informed about product updates, recalls, and service bulletins.
- Handle warranty claims and negotiations with manufacturers.

**Qualifications**:

- Proven experience in the marine industry, with a strong technical background.
- Previous experience in a service management or supervisory role is preferred.
- Knowledge of Volvo and Mercury products is essential.
- Excellent leadership, communication, and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.

**Summary**:
As a Service Manager at Marisol Marine, you will be a key leader responsible for overseeing the service department and ensuring the smooth operation of all service-related activities. With core skills in mechanical knowledge, hand tools, and power tools, you will lead a team of technicians to deliver high-quality service to our customers. Your role will involve providing guidance, support, and direction to the service team, as well as fostering a culture of excellence and customer satisfaction. Join our team and make a significant impact in the marine industry with your leadership skills and technical expertise.

**Job Types**: Full-time, Permanent

Pay: $45.00-$65.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have experience with vessels 100 feet and under?
- Do you have experience working on Volvo and/or Mercury engines?
- Do you have basic knowledge of Volvo and/or Mercury parts?
- Do you have basic understanding of marine electrical and electronic systems on vessels up to 100 feet?
- Do you have proven experience with gas and/or diesel engines on small vessels up to 100 feet?
- Do you have experience with marine plumbing systems on small vessels up to 100 feet?
- Can you drive a boat / do you have a pleasure craft license?

Licence/Certification:

- Driving License (required)

Work Location: In person

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