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Franchise Business Consultant
3 months ago
Location: Oshawa, Ontario
**Job Description**:
What is the role?
Reporting to the Regional Sales Manager, the Franchise Business Consultant is responsible for all activities and sales results in the district. Assigned stores may include a combination of corporate and franchised stores. Key areas of focus will be successful team growth while meeting financial and operational objectives.
What will you do?
- Best Practices Consulting:_
- Works with Franchisees to develop and implement individual business strategies for all stores in their area; Transfers “best practices” from one franchisee to another within their region
- Follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible
- Communicates and promotes new product launches/new vendor promotions/new marketing initiatives.
- Trains/assists in the merchandising of store stock
- Identifies and documents “best practices” for general distribution and communication within the chain
- Corporate Liaison:_
- Acts as principle contact between the franchisee and various Head Office departments to communicate changes, resolve difficulties, gather information, lobby on behalf of franchisees.
- Monitors local competition and reports to the Real Estate department on relevant market activity, i.e., construction, anchor tenant changes, mall renovations, new home development
- Assists in the opening/closing/relocation/makeovers of stores as required
- Training & Compliance:_
- Working with new and existing franchisees to ensure all franchisees and their staff are adequately trained in procedures and product knowledge
- Through a combination of formal Store Audits and informal audits of pricing/marketing, etc., will regularly review performance against standards documented in the Franchise Agreement; Submits appropriate documentation to corporate office, documents unacceptable performance issues as per corporate procedures, elevates repeat/serious issues to senior operations management’s attention
- Administration:_
- Communications
- Completes and submits reports on operations - RSF’s (Retail support forms), strategic store plans, store audits, DAP’s, etc.
- Prepares memorandum/letters/reports
- Works on special projects as required
What will you need to succeed?
Education and Experience
- College level graduate (preferably from a Business, Retail or Marketing program) and/or extensive retail experience
- Minimum of 2 to 3 years retail chain experience at a District, or multi-store management level leading 10+ stores in a large retail chain; ideally gained in a progressive operations roles
- Demonstrate strong retail visual merchandising skills
Knowledge and Skills
- Able to work independently, organize their work and the work of others;
- Able to multi-task and move from day to day-operational activities to planning level activities as required.
- Results driven and willing to strive for improvements and hold others accountable for their results
- Strong problem solving skills
- Strong customer service skills; communication skills and a sense of urgency
- Able to operate a computer, (MS office products); cash register (including point of sale software)
- Must hold a current drivers license and be able to drive. Overnight trips may be required
- Must be able to work occasional evenings/weekends when required
CORPHIRE
