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Full Time Key-holder

4 months ago

Surrey, Canada Kiehl's Since 1851 Full time

Kiehl's Since 1851 was founded as an old-world apothecary in New York City's East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl's we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood - and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl's

We have an exciting opportunity to join the Kiehl's family as a Keyholder. This position is responsible for assisting Store Manager and Assistant Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team.

**Why Kiehl's**:

- Monthly sales bonus potential on top of hourly base wage
- Generous quarterly gratis allocation
- Clear career growth opportunities

**As a Key Holder at Kiehl's you will**:

- Deliver best-in-class experience to customers to create an unforgettable customer experience.
- Support daily operations at point of sales (POS) activities.
- Enforce company policies and procedures.
- Follow brand CRM procedures to recruit and retaining customers.
- Maintaining the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability
- Responsible to acknowledge/record all customer complain and issues and deliver it to the store manager
- Communicate to Store Manager useful information about competition, clients or all other key events.
- Perform open and close procedure for the store.
- Attend all scheduled shifts.

**What do you need to succeed**:

- Retail and/or cosmetic experience preferred
- Prior key holder experience preferred
- Customer service experience
- Great communication skills
- Diligent and responsible attitude
- Analytical skills
- Basic computer skills
- Must be willing to work flexible hours and to work nights and weekends
- High School Diploma or GED required
- Must be 18 years or older
- Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
- English mandatory, second language an asset