Business Analysis Specialist

3 weeks ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**CUSTOMER**
- Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
- Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
- Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
- Provide recommendations and direction based on the end to end customer experience when making decisions
- Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
- Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
- Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
- Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
- Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
- Identify and lead problem resolution to ensure customer needs are met
- Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for
- successful delivery of requirements
- Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

**Job Requirements**

**SHAREHOLDER**
- Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
- Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
- Identify scope changes and complete analysis to determine impact to project benefits and risks
- Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
- Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
- Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
- Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
- Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD’s risk appetite
- Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
- Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
- Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
- Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions

**EMPLOYEE / TEAM**
- Contribute to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
- Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices

**BREADTH & DEPTH**
- Leads Requirements Management / work packages for Tier 2, high risk, strategic and regulatory projects or programs and may lead Requirements Management for Tier 1 projects/programs
- Expert knowledge of business analysis, project delivery practices and standards across the project life-cycle
- Gain/acquire advanced understanding of business and user interaction with technology throughout project delivery
- Works autonomously as the lead business analyst and coaches and guides members within area of expertise
- Identifies and leads problem resolution for complex requirements related issues at all levels
- Contributes to the communication and change Management activities across multiple stakeholders
- Generally reports to a Senior Manager or above

**EXPERIENCE & EDUCATION**
- Undergraduate degree
- Business Analysis Accreditation
- 7+ year related business analysis experience

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and

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