Senior Manager, Business Analysis

2 weeks ago

Toronto, Canada First National Financial Full time
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.

We are hiring a Senior Manager within our IT Quality Assurance Department
Reporting To: Assistant Vice President
Full-Time/Part- Time: Full-time
Posting Date: May 16, 2024
Closing Date: May 31, 2024
Hours of Work: 8:30 a.m. - 5:00 p.m.
Grade: 17.4
Office Location: Great location Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
Eligibility for benefits is dependent on the terms of employment

The Opportunity
As the Senior Manager, IT Business Analysis, you will play a pivotal role in bridging the gap between technology solutions and business needs. Reporting directly to the Assistant Vice President of IT Applications, you will lead a team of skilled business analysts in understanding, analyzing, and translating complex business requirements into technical specifications. Your expertise will be instrumental in driving projects forward, ensuring alignment with organizational objectives, and delivering innovative IT solutions.

How you will contribute:
• Business Analysis Leadership: Ability to provide guidance, mentorship, and coaching to a team of business analysts, ensuring their professional development and success.
• Team Development: Capacity to identify skill gaps within the team, design training programs, and provide ongoing coaching to enhance individual and team performance.
• Performance Evaluation: Ability to establish clear performance metrics and evaluation criteria, conduct regular performance reviews, and provide constructive feedback to team members.
• Requirements Management: Proficiency in leading requirements gathering sessions, ensuring the completeness, accuracy, and feasibility of requirements, and guiding team members in this process.
• Stakeholder Engagement: Skill in building and maintaining strong relationships with stakeholders, understanding their needs and priorities, and guiding team members in effective stakeholder management.
• Project Oversight: Skill in overseeing and managing business analysis projects, including setting objectives, allocating resources, and ensuring deliverables meet quality standards.
• Technical Expertise: Depth of knowledge in business analysis methodologies, tools, and techniques, enabling effective guidance and support for team members in their technical endeavors.
• Problem-solving Leadership: Ability to lead the team in identifying and solving complex business problems, leveraging innovative approaches, and encouraging collaboration.
• Change Management: Proficiency in managing organizational change, including assessing impacts, developing change management strategies, and guiding team members through change initiatives.
• Continuous Improvement: Commitment to fostering a culture of continuous improvement within the team, encouraging innovation, and implementing best practices to enhance efficiency and effectiveness.
• Communication and Collaboration Skills: Effective communication for cross-functional team collaboration and strong interpersonal and organizational abilities.
• Analytical and Problem-Solving Abilities: Grasps new concepts quickly, meticulous attention to detail and a strong ability to problem solve and think independently.
• Adaptability and Resilience: Flexibility in handling shifting priorities and ambiguity, efficient management of escalations and high-pressure situations.

The experience you need:
• Bachelor's degree or higher in Computer Science, Information Technology, Business Administration, Engineering, or a related field.
• Minimum of 5 years' experience in IT Business Analysis.
• Minimum of 5 years' experience in management or equivalent leadership role within an IT Business Analysis team.
• Strong and effective communication skills, which is crucial for collaborating with cross-functional teams.
• People Management experience is essential in this role as you will be required for providing guidance and fostering the growth and development of the team.
• Certification in Business Analysis (e.g., CBAP - Certified Business Analysis Professional)
• Agile certifications (e.g., Certified ScrumMaster, Agile Certified Practitioner)
• Relevant technical certifications (e.g., Microsoft Certified: Azure DevOps Engineer Expert)
• Strong understanding of software development lifecycles and best practices.
• Proficiency in agile practices and the Scrum framework.
• Extensive experience with Microsoft Azure DevOps and other industry-leading tools and software for business analysis.

Working Environment and Physical Demands Analysis:
• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program

Why join First National?
• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment select if applicable .
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you'll join:
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

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