Operations Supervisor

2 weeks ago

Ontario, Canada 4Refuel Canada Full time

4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet Employer (2020, 2021), Canada’s Safest Employers - Logistics & Supply Chain (2020, 2021) and certified as a Great Place to Work. As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country’s largest fuel buyers.

4Refuel is seeking a full-time Operations Supervisor to support our Operations Team in the GTA. We are seeking individuals with supervisory experience in a logistics, refueling, transportation, dispatch, and/or fleet management environment(s).

**Job Summary**:
The Operations Supervisor is responsible for planning daily and weekly workloads to achieve departmental and facility objectives through the corporate values of integrity, diversity and delivering expected results. This role is charged with the goal to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction.
- Hours/ Shift: (Saturday to Wednesday, 3:30pm - 12:30am)

**What we Offer**:

- Competitive salary and annual bonus potential
- Company paid benefits (Medical, Dental, Vision, etc.)
- Company paid Health Spending Account
- Company paid Employee Family Assistance Program
- RRSP Matching Program (optional)
- Employee Share Purchase Plan (optional)
- Life & Critical Illness Insurance (optional)
- Paid Time Off

**Job Duties**:

- Ensure daily and weekly productivity and department targets are met or exceeded
- Ensures adherence to established methods to measure and maintain customer service excellence standards
- Deliver prompt and efficient resolution and recovery of customer inquires and complaints to improve overall customer satisfaction
- Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance
- Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary
- Responsible for appropriate staff levels to meet requirements of the department
- Assists with recruitment, hiring, terminations and performance management, as needed
- Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
- Develop and implement strategies around improving the financial performance of the department
- Update work orders with appropriate information to provide information more quickly and easily to Customers
- Examines reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
- Ensure that all reporting employees adhere to company policies and procedures
- Able and willing to Deliver and unload fuel to our client base in a timely fashion, as needed
- Performs other duties as required

**What we require of you**:

- Hours/ Shift: (Saturday to Wednesday, 3:30pm - 12:30am)
- Rotating on call weekend monitoring
- Valid DZ license OR willingness to obtain a DZ license required
- Minimum 3-5 years’ management/supervisory experience
- Repair Fleet Maintenance experience is an asset
- Vendor Management experience
- Experience with fleet operations and customer delivery
- Excellent customer service, communication and problem-solving skills
- Must have a safety and compliance mind set

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