Manager, Grs Implementation

3 weeks ago


Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Manage and lead the GRS Implementation Team. This team is responsible for the accurate and timely installation of new Group Retirement Services clients and for managing major revisions for in-force clients. They are accountable for meeting client expectations and delivering on agreed to targets for business-driven components of a project, in partnership with our clients & advisors, Operations and Business Development.

Main Accountabilities:

- Provide leadership and direction to a highly skilled team of Implementation Specialist and Project Managers, dedicated to providing exceptional client service.
- Manage the overall delivery of the portfolio of GRS projects and service supported by Group Plan Implementation
- Manage workflow, work assignment and time tracking
- Investigate and coordinate responses to escalated issues
- Motivate, coach and develop team members to achieve their performance goals and skills
- Manage resource and budget plans effectively
- Work collaboratively with cross functional stakeholders to problem solve and improve systemic issues
- Identify, prioritize and implement continuous process improvement to exceed our client’s expectations.
- Leverage data and analytics to identify gaps and opportunities in day-to-day operation.
- Recruit experienced staff, conduct performance reviews and manage performance issues
- Participate in projects to ensure strategic initiatives and process changes are successful
- Build strong relationships with Business Development and Operational partners
- Exhibit strong communication, organizational and interpersonal skills to effectively manage the team and external customer relationships

Competencies:

- Bilingualism (French, English) required
- immediate manager is a unilingual Anglophone outside Quebec
- Strong people leader, experienced at developing and leading engaged high performance teams
- Client focused
- Ability to collaborate effectively to improve the performance of end-to-end outcomes processes
- Strong organizational skills and ability to prioritize a wide range of tasks
- Excellent problem solving and decision making skills
- Solid understanding of Group Retirement Services and administrative practices
- Good presentation skills
- Demonstrated initiative and creativity
- Strong relationship building and partnership skills
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.

Assets:

- Previous experience in Group Retirement Services environment
- A bachelor’s degree or equivalent business experience

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
76,000/76 000 - 125,000/125 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
08/11/2023



  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Sun Life Full time

    Job Description : The Group Retirement Services Implementation Specialist is accountable for the accurate and timely installation of new CA clients, and major revisions to existing CA clients. They are responsible for managing all components of their assigned projects, working in partnership with our clients, Advisors, Consultants, Business Development,...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • General Manager

    4 days ago


    Montréal, Canada PointsBet Full time

    Req ID: 417909 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...


  • Montréal, Canada TV2 Consulting Full time

    The Implementation Manager is responsible for scheduling, planning, and controlling the software's development and delivery process.Working experience in planning the release of project deliveries and release life cycleCommunicate the project-related tasks such as plans, timelines, requirements, etc. between different teamsCoordinate the release schedule and...


  • Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, QC, Canada TV2 Consulting Full time

    The Implementation Manager is responsible for scheduling, planning, and controlling the software's development and delivery process. Working experience in planning the release of project deliveries and release life cycle Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams Coordinate the release...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Avanciers Full time

    Hello Hope you are doing great. Please find the requirement below, If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number No. (506)-502-4889 **Job Title/ Role: Implementation Project Manager** **Location :...


  • Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/ Implementation Consultant/Functional Consultant/Project Manager/HR Solution Implementation - SaaS** My client is a growing software implementation and consulting company and they are partnering with a leading AI driven HR software vendor with $400M in funding and supporting their rapid...


  • Montréal, Canada ADP Full time

    At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Project Management at ADP. It's at the heart of our growth. With us, you can lead projects...


  • Montréal, Canada Valmet Inc. Full time

    Valmet Global Financial Operations is expanding globally, hand in hand with the new ERP, and now looking for enthusiastic and energetic finance professional to lead a team performing best in class global Financial Accounting processes. If you are ready for a journey and excited about the opportunity to further enhance and develop GFO scope, organization,...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the...


  • Montréal, Canada TalentTECH Full time

    **Project Manager/Engagement Manager/Implementation Project Manager/ Implementation Consultant/Functional Consultant/Implementation Engineer - SaaS** My client is a growing software implementation and consulting company and they are partnering with a leading AI driven HR software vendor with $400M in funding and supporting their rapid growth. They are...


  • Montréal, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...


  • Montréal, QC, Canada Sun Life Financial Full time

    You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world. The Director, Group Retirement Services...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Canada Life Assurance Company Full time

    Pension plan Administrator **Description: - Permanent Full Time- Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS...