Data Production Analyst
4 weeks ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Data Production Analyst**
**About Client Data Solutions**
Client Data Solutions (CDSS) in Group & Wealth Operations supports both Group Benefit and Group Retirement Services clients with all of their plan member data needs.
We specialize in:
- Inbound bulk data files and automated feeds from our clients into Sun Life (e.g. demographic data loads, asset transfer-in files, GRS enrolment and contribution feeds, etc.)
- Outbound data files from Sun Life to our clients (e.g. payroll deduction files, custom reports, etc.)
- Data loads, transfers, analysis and reporting to support client implementations, revisions and ongoing service
**About the Data Specialist role**:
The Data Production Analyst role is responsible for handling incoming work related to reporting, file formatting and entering member and plan level triggers with emphasis on accuracy and efficiency. This may involve working with Client Services Teams, Client Relationship Executives, Business Projects and Solutions, IT, Implementation Project Managers and Plan Setup Specialists in Operations.
This role will focus on working with Group Retirement Services (GRS)
**Responsibilities**:
- Format data files to load to Sun Life systems
- Request and manipulate reports
- Enter triggers and schedule jobs as requested by admin (and other internal partners)
- Manage workflow on rotation basis and handle inquiries
- Collaborate continuously with team members to identify and implement process improvements and best practices, in order to enhance efficiency and productivity
- Create documentation of business processes and provide training on new or enhanced processes, when required
- Adhere to the team workflow tracking processes
**Competencies**:
- Knowledge of plan setup and member administration
- Understanding of the “big picture” and downstream impact of work on other Operations teams
- Knowledge of the GRS business, products and processes
- Intermediate to Advanced technical skills in Microsoft Office, Excel
- Ability to work under pressure and meet quick turnaround times
- Strong customer service skills
- Collaborative, analytical and solutions-oriented
- Self-starter, skilled in time management and prioritizing work
- Detail-oriented, with an eye for accuracy
- For Quebec Only - Bilingualism (French, English) required
- support tasks for an English-speaking team outside Quebec
**Assets**:
- Experience with Internet-based technologies (e.g. FTP, secure web-sites etc.)
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
**Salary Range**:
51,100/51 100 - 82,800/82 800
**Job Category**:
Business Analysis - Process
**Posting End Date**:
12/02/2023
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