Services Territory Manager

7 months ago

Edmonton, Canada Veolia Full time

**Job Title: Territory Manager**:
**Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.**

**The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today**

**Territory Manager - ES Services**

**Summary**

**Veolia Water Technologies & Solutions (VWTS)
- Engineered Systems is seeking a key member of our Field Service Management team in the Central Region leading a growing team of experienced professional field leaders, and supervising our region's most complex projects. Working in collaboration with other senior leaders, you’ll provide strategic leadership on our commercial strategy and overall customer service for the territory while working with the commercial leadership, engineering and sales teams to grow our projects portfolio.**

**Our Western Canada territory is growing rapidly and this role is critical to expand the capabilities while continuing to deliver high quality services to our existing customer base. This dynamic role involves overseeing complex cross-functional projects and operations & maintenance contracts. This opportunity is best suited for a true people leader with a proven track record of hiring and developing top talent. You’ll leverage your business acumen, project management know-how and industrial water experience to profitably run industrial sites and complex projects that address hard-to-treat water challenges.**

**If you like the idea of doing meaningful work with a company that’s doing big things to address complex water scarcity challenges, here’s more**

***

**What you will be responsible for**:

- **Lead fulfillment of the Veolia Water Field Service activities for all customers within the assigned geographic region/customer base**:

- **Responsible for all Field Service operational metrics within geography, including Environmental, Health**

**and Safety, quality of service, utilization, and cost to serve**
- **Own operation of contracts, and management of customer relations in assigned geography.**:

- **Responsible for lifecycle management of all assets within the geography, ensuring the team has necessary tools, and skills to prevent failures and deterioration of equipment**:

- **Co-own revenue and cost numbers with commercial leaders**
- **Co-responsible for contracts renewal and growth opportunities within the assigned geography**:

- **Help identify and drive productivity projects in the region**:

- **Responsible for building a passionate team and holding them responsible for day-to-day fulfillment**:

- **Work closely with the Commercial team to develop service demand forecasts to ensure adequate resource supply**:

- **Partner with human resources and training team, direct staffing activities in the geography, including recruitment, selection and training of staff**:

- **Responsible for developing Field Managers and Field Service Representatives with necessary skills to successfully meet fulfillment obligations**:

- **Own development of strong succession plans for the region**:

- **Review Voice of Customer survey results and own closure of identified deficiencies**:

- **Drive timely closure of customer issues or audit findings in region**:

- **Communicate with leadership and supporting functions, and request necessary resources when something is off target**:

- **Foster a culture of service excellence, and drive continuous improvement within the geography.**
- **Other duties as assigned**

**What will you bring to the table (Skills/Experience Required)**:
**Required**

**-BS degree in a technical field - for example Chemistry, Chemical Engineer, Mechanical or Electrical Engineering or equivalent experience.**
- **Minimum seven years’ experience in industrial water and wastewater (food & beverage or micro-electronics water treatment solutions)**
- **7+years leadership experience**
- **Ability and willingness to travel within assigned geography, with an estimated travel of 40 to 60%**

**Desired**
- **Ability and willingness to work in and lead cross-functional teams**:

- **Demonstrated Program / Project management skills**:

- **Strong service-related background**
- **Experience managing a dispersed workforce and strong leadership skills**
- **Purpose driven/passionate in making a difference for our planet**
- **Growth mindset and strong commercial skills**
- **Talent for developing people**

**Position located in Calgary, Edmonton, Fort McMurray or Vancouver area**

***

**What will you enjoy from working with us?**
- **Opportunity for new challenges We are growing**
- **A commitment to the growth and development of our people**
- **Competitive pay and benefits i

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