Customer Service Supervisor

3 weeks ago


Vaughan, Canada TC Energy Corporation Full time

We offers a clean and bright work environment where safety is the number one priority. We are a family-operated business offering all new Team Members benefits after 3 months, bi-weekly perfect attendance bonuses, an RRSP matching program, Food Truck Days, Referral bonuses and more

The Opportunity:
Responsibilities and Duties:
Assist with providing exceptional customer service to several key accounts amongst our Canada customers.

Supervise and lead the team of customer service representatives that service Canada.

Assist in new hire process and decisions including initial and ongoing training of new hires.

Working closely with our sales, production and shipping teams to ensure customers’ needs are met and exceeded.

Assist in trouble-shooting when a challenge is beyond the scope of knowledge of the team member.

Distribute and delegate workload effectively to ensure customer satisfaction and targets are met.

Provide feedback (positive and constructive) to the team members to support their continued growth.

Comply with current safety regulations while in plant area.

Required Skills, Knowledge and Abilities:
1 - 2 years of experience as a manager/supervisor desirable but not essential.

Fluent in Spanish to support our Latin American customer base.

Experience and knowledge of the Visual ERP manufacturing system.

Experience creating and maintaining Engineering Masters.

Experience using a Portal order entry system.

Previous experience and knowledge of the Esko Webcenter program.

Working knowledge of a Kardex electronic file system.

Ability to pre-flight customer supplied artwork with our prepress team.

Knowledge of HACPP, SQF and GMP’s as it relates to a packaging environment.

Strong communication skills, written and oral.

Accuracy and attention to detail in every aspect of work.

Proven track record of good attendance and reliability.

Good problem solving, time management and organizational skills.

Ability to prioritize.

Ability to think outside the box; critical thinking

Positive attitude with a focus on internal/external customer service excellence.

Comfortable in a fast paced and at times stressful environment.

Reasoning Ability:
**Job Types**: Full-time, Part-time
Part-time hours: 35 per week

Pay: $55,478.00-$59,288.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 12 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Vaughan, Canada Lynden International Logistics Company Full time

    Lynden International Logistics Co., a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry. Lynden Logistics, Inc. is...


  • Vaughan, Canada Lynden International Logistics Company Full time

    Lynden International Logistics Co., a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry. Lynden International...


  • Vaughan, Canada THE CAREER CLUB Full time

    **Job details** Salary $22-$24per/hr ( as per experience ) Application Details **Job type** Full-time Permanent **Qualifications** - Customer service: 2 years (required) **Benefits Pulled from the full job description** Dental care Extended health care Paid time off Vision care Wellness program **Full Job Description** We are looking for an...


  • Vaughan, Canada Chair Decor Full time

    Founded in 1991, Chair Décor is engaged in the business of renting chair covers, tablecloths, napkins, Chiavari chairs and accessories targeted at the event industry. Chair Decor is Canada’s largest supplier of chair covers and specialty linen with showrooms and fully stocked warehouse in Toronto. With over 150 different table coverings there is sure to...


  • Vaughan, Ontario, Canada Chair Decor Full time

    Founded in 1991, Chair Décor is engaged in the business of renting chair covers, tablecloths, napkins, Chiavari chairs and accessories targeted at the event industry. Chair Decor is Canada's largest supplier of chair covers and specialty linen with showrooms and fully stocked warehouse in Toronto. With over 150 different table coverings there is sure to be...


  • vaughan, Canada Terumo Medical Corporation Full time

    Job Summary: Bilingual French/English Required The Supervisor, Customer Care leads a high-performing Customer Care team in providing the best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI) This role is responsible for the oversight of the daily


  • Vaughan, Ontario, Canada Terumo Medical Corporation Full time

    Job Summary: Bilingual French/English Required The Supervisor, Customer Care leads a high-performing Customer Care team in providing the best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI) This role is responsible for the oversight of the daily


  • Vaughan, Canada Concierge Self Storage Full time

    We are professional, agile and innovative self storage facility. Self Storage Experience Required **Responsibilities**: - Respond to customer requests. - Lease storage units tp new customers. - Sell Merchandise - Evaluate and interpret information. - Understand and follow company policies and procedures. - Establish and maintain effective interpersonal...


  • Vaughan, Canada Terumo Medical Corporation Full time

    Job Summary: Bilingual French/English RequiredThe Supervisor, Customer Care leads a high-performing Customer Care team in providing the best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI) This role is responsible for the oversight of the daily activities of the customer care team ensuring their adherence...


  • Vaughan, Canada Terumo Medical Corporation Full time

    Job Summary: Bilingual French/English RequiredThe Supervisor, Customer Care leads a high-performing Customer Care team in providing the best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI) This role is responsible for the oversight of the daily activities of the customer care team ensuring their adherence...


  • Vaughan, Canada Terumo Medical Corporation Full time

    Job Summary: Bilingual French/English Required The Supervisor, Customer Care leads a high-performing Customer Care team in providing the best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI) This role is responsible for the oversight of the daily activities of the customer care team ensuring their...


  • Vaughan, Canada Terumo Medical Corporation Full time

    Job Summary: Bilingual French/English RequiredThe Supervisor, Customer Care leads a high-performing Customer Care team in providing the best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI) This role is responsible for the oversight of the daily activities of the customer care team ensuring their adherence...


  • vaughan, Canada Terumo Medical Corporation Full time

    Job Summary: Bilingual French/English RequiredThe Supervisor, Customer Care leads a high-performing Customer Care team in providing the best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI) This role is responsible for the oversight of the daily activities of the customer care team ensuring their adherence...


  • Vaughan, Canada Provident Energy Management Inc. Full time

    **ROLE**: The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...


  • Vaughan, Canada Provident Energy Management Inc. Full time

    **ROLE**: The Customer Service Representative is responsible for the call centre functions as it relates to customer service. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Service Supervisor. The Customer Service Representative ensures all goals,...


  • Vaughan, Canada GTA Work Source INC Full time

    The Office CSR is responsible for providing administrative support to the General Manager / Supervisor. Specifically, the CSR will carry out all system work order creation and order corrections/updates, confirmations, lookups and doing so in a prompt, courteous, efficient manner. **SPECIFIC DUTIES & RESPONSIBILITIES**: **Orders** - Put product on hold and...


  • Vaughan, Canada Provident Energy Management Inc Full time

    Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients’ energy savings and sustainability objectives through our provision of state-of-the-art building automation and...


  • Vaughan, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...


  • Vaughan, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...


  • Vaughan, Canada Bradshaw International Inc Full time

    **COMPANY **OVERVIEW** For nearly 100 years, Bradshaw International has been a leading provider of kitchenware and cleaning products. Currently we are seeking a Customer Service Representative to be based out of the Canadian head office in Woodbridge, Ontario. **JOB DESCRIPTION** Reporting into the Customer Service Supervisor, the Customer Service...