Quick Lane Service Advisor

5 months ago

Grande Prairie, Canada Hansen Ford Lincoln Full time

**Summary**

The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.

The Service Advisor upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.

**The Details**

**Develop Strong Relationships with Customer and continue to develop the Relationship**:

- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Provide customers with personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.

**Service Experience**
- Identify service needs of customer vehicle based upon historical service data.
- Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
- Provide repair and maintenance recommendations to the customer.
- Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
- Explain the nature of all repairs.
- Determine progress of repair/service orders and inform customer accordingly.
- Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.

**Be detailed oriented**
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep service department forms, menus and pricing guides up to date.
- Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.
- Document customer’s routine maintenance or vehicle problems accurately and clearly on repair orders.

**Commit to the Dealership Brand**
- Stay up-to-date on all dealership training requirements.
- Understand and sell in-dealership manufacturer service promotions.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively promote and develop new business.

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Problem solving and critical thinking skills.
- Basic computer skills.
- Good math skills.
- Organized and pays attention to detail.
- Flexible and open to change; take on special tasks as needed.
- Conscientious.
- Ability to negotiate win-win scenario’s for the customer.
- Results oriented and accountable.
- Ability to work independently or within a team.
- Able to operate manual and automatic transmissions.
- Adaptable to work evening and weekend shifts as scheduled.

**Education & Experience**
- Minimum Grade 12 High School Diploma.
- College certificate or additional courses would be an asset.
- A fundamental understanding of automotive mechanical fundamentals.
- Adaptable to work weekend shifts as scheduled.

  • Service Coordinator/advisor

    6 months ago

    Grande Prairie, Canada Bannister Automotive Group Full time

    **Bannister Kia Grande Prairie **a division of the Bannister Automotive Group, is looking for a motivated - **Service Coordinator/Advisor**. As a Service Coordinator/Advisor, you will be responsible for our customers experience in the service lane and will be the first point of contact with our customers. You will be well-versed in product offerings,...

  • Quick Lube Technician

    2 months ago

    Grande Prairie, Canada AutoCanada Full time

    Company: AutoCanada Inc / Grande Prairie Hyundai Position: Quick Lube Technician Classification: Full Time, Onsite Grande Prairie Hyundai  is looking for a full-time  Quick Lube Technician  to join our growing team! You will play a crucial role in terms of quickly and efficiently performing routine maintenance on our customers’ vehicles. This...

  • Food Service Supervisor

    4 days ago

    Grande Prairie, Canada New York Fries Full time

    Job DescriptionNew York Fries is seeking a highly motivated Food Service Supervisor to lead our team in quick service. In this role, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food.Key ResponsibilitiesEstablish methods to meet work schedules and maintain records of stock, repairs, sales, and...

  • Customer Service Specialist

    3 days ago

    Grande Prairie, Canada Alberta Inc Full time

    The role of a Sales Associate - Merchandise Advisor at Alberta Inc requires individuals with excellent communication skills and a passion for providing top-notch customer service.As a key member of our team, you will be responsible for operating cash registers, managing inventory, and assisting customers in finding the perfect products. Your adaptability and...

  • Tax and Member Services Advisor

    2 months ago

    Grande Prairie, Canada Farm Business Consultants Full time

    Overview:Tax and Member Services AdvisorReady for Your Next Challenge?Established in 1952 as a family business with deep roots in rural communities, FBC has grown to become one of Canada’s largest tax and financial consulting firms for small businesses. With 12 branches across the country, we support over 15,000 Canadian entrepreneurs and small business...

  • Insurance Advisor/Trainee Insurance Advisor

    4 weeks ago

    Grande Prairie, Canada Westland Insurance Full time

    Unlock Your Potential with Westland InsuranceWe're on the lookout for an Insurance Advisor and a Trainee - Insurance Advisor to join our team in Grand Prairie and Spirit River, AB. If you're passionate about delivering exceptional client service and have a knack for promoting and educating clients on insurance products, we'd love to hear from you.About the...

  • Heavy Equipment Parts

    1 week ago

    Grande Prairie, Canada Brandt Full time

    Brandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Grande Prairie location. The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers.   Duties & Responsibilities Keeping customers current on new products...

  • Automotive Technician

    4 weeks ago

    Grande Prairie, Canada AutoCanada Full time

    Job Title: Quick Lube Technician About the Role: We are seeking a highly skilled and motivated Quick Lube Technician to join our team at AutoCanada Inc. / Grande Prairie Hyundai. As a Quick Lube Technician, you will play a crucial role in ensuring the efficient and effective maintenance of our customers' vehicles. Key Responsibilities: * Perform routine...

  • Service Writer

    5 months ago

    Grande Prairie, Canada OK Tire & Auto Service Full time

    **About us** OK Tire & Auto Service is a locally owned and operated business in Grande Prairie, AB. We are fast-paced, customer focused, and overall fun place to work. We are looking for hardworking individuals that want to be part of a growing business, and ensure top quality customer service. **Duties**: - Greet customers and provide excellent customer...

  • Insurance Advisor

    4 weeks ago

    Grande Prairie, Canada Westland Insurance Ltd. Full time

    Insurance Advisor OpportunityWe're seeking a skilled Insurance Advisor to join our team at Westland Insurance Ltd. in Grande Prairie, Alberta.As an Insurance Advisor, you will play a key role in promoting and educating clients on insurance products, building strong relationships, and contributing to the growth of our presence in the local community.Why...

  • Insurance Advisor

    5 months ago

    Grande Prairie, Canada Mennonite Mutual Insurance Full time

    **Insurance Advisor, Personal Lines** **Are you looking for a great place to build a career?** - MMI Insurance is an ambitious, growing company looking for people with the desire, ability, and experience to provide excellent customer service and product knowledge to our clients. - We want people to excel as part of a team with a diversity of skills, talents...

  • Insurance Advisor

    6 months ago

    Grande Prairie, Canada Mennonite Mutual Insurance Full time

    **Insurance Advisor, Personal Lines** **Are you looking for a great place to build a career?** - MMI Insurance is an ambitious, growing company looking for people with the desire, ability, and experience to provide excellent customer service and product knowledge to our clients. - We want people to excel as part of a team with a diversity of skills, talents...

  • Insurance Advisor/Insurance Advisor Trainee

    5 days ago

    Grande Prairie, Canada Equest Full time

    Insurance Advisor/Insurance Advisor TraineeGrande Prairie, AB, 10525 100 Ave. 2nd floor, Grande Prairie, Alberta, Canada Req #3461Wednesday, November 13, 2024We're searching for an Insurance Advisor . Are you searching for new possibilities?Westland Insurance Group Ltd is growing and has a newopportunity foran Insurance Advisor in our Grande Prairie, AB...

  • Beauty Advisor

    6 months ago

    Grande Prairie, Canada Sephora Full time

    **Job ID**: 231053 **Location**: AB-Grande Prairie (0880) **Address**: 11801 100th Street, Unit #113, Grande Prairie, AB T8V 3Y2, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Full Time **Position Type**: Regular **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics since its debut...

  • Automotive Service Technician

    1 week ago

    Grande Prairie, Canada AutoCanada Full time

    AutoCanada Inc / Grande Prairie Hyundai is seeking a skilled Automotive Service Technician to join our team. As a Quick Lube Technician, you will play a vital role in ensuring our customers' vehicles receive top-notch maintenance. Your responsibilities will include inspecting and lubricating vehicles, performing light mechanical work, and providing...

  • Apprentice Insurance Advisor

    2 days ago

    Grande Prairie, Canada Westland Insurance Group Ltd. Full time

    h3>Insurance Advisor/Insurance Advisor TraineeWe’re searching for an Insurance Advisor. p>Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Grande Prairie, AB office. Do you love to talk about insurance and provide exceptional client service? We are looking for a career-minded individual who is focused on...

  • Insurance Advisor

    4 weeks ago

    Grande Prairie, Canada Equest Full time

    Insurance AdvisorGrande Prairie, AB, Canada Req #3535Monday, October 21, 2024Insurance Advisor Edmonton in Alberta We're searching for an Insurance Advisor . Are you searching for new possibilities?Westland Insurance Group Ltd is growing and has a newopportunity foran Insurance Advisor in our Edmonton office in Alberta. Do you love to talk about insurance...

  • Apprentice Insurance Advisor

    1 month ago

    Grande Prairie, Canada Westland Insurance Ltd. Full time

    p>We’re searching for an Insurance Advisor. br/> Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Grande Prairie office in Alberta. Do you love to talk about insurance and provide exceptional client service? We are looking for a career-minded individual who is focused on growing their insurance industry...

  • Apprentice Insurance Advisor

    1 month ago

    Grande Prairie, Canada Accoravillage Full time

    p>Tuesday, September 24, 2024We’re searching for an Insurance Advisor. p>Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Grande Prairie office in Alberta. Do you love to talk about insurance and provide exceptional client service? We are looking for a career-minded individual who is focused on growing their...

  • Apprentice Insurance Advisor

    3 weeks ago

    Grande Prairie, Canada Westland Insurance Group Ltd. Full time

    p> Monday, September 23, 2024 We’re searching for an Insurance Advisor . p> Westland Insurance Group Ltd is growing and has a newopportunity foran Insurance Advisor in our Grande Prairie, AB office . Do you love to talk about insurance and provide exceptional client service? We are looking for a career minded individual who is...