Clinical Sales Specialist

3 weeks ago

Mississauga, Canada Itamar Medical Full time

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on propriety signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
**Position Summary**:
The Clinical Sales Specialist of Strategic Accounts is an important member of the field organization that works in close coordination with the national strategic accounts organization.
The position will be responsible for Government, House, Target, and Strategic Accounts Nationwide.
Responsibilities include but are not limited to planning, reporting, and management of process optimization, implementation design, national educational program implementation. Development, maintenance, and management of new and existing account relationships while identifying and expanding opportunities to increase utilization and revenue in relation to Itamar Medical products and services, working with the field sales RSM & CCS teams to accomplish all account objectives.
**Job Duties include**:

- Manage Salesforce analytics for strategic planning nationwide.
- Implement and design government educational programs, and account management.
- Act as support for strong account implementations and ongoing account maintenance.
- Lead the weekly, monthly, and quarterly cadence of team activities.
- Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in accounts nationwide.
- Proactively identifies, recommends, and implements opportunities for process improvement and reporting as needed while assisting sales field in understanding process bottlenecks and inconsistencies to enhance business objectives.
- Collect and monitor the accuracy and intelligence essential to national accounts.
- Meeting with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Itamar Medical’s products can help them to achieve their goals.
- Coordinate customer product evaluations and demonstrations with Itamar RSM & CSS management.
- Respond to customer needs and complaints with a sense of urgency regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, marketing, technical support) to develop optimal solutions.
- Assist in giving clinical presentations and provide support at trade shows, seminars and/or outside symposiums.
- Understand overall national, area, and territory sales objectives.
- Communicate daily with Itamar colleagues any new developments in the marketplace (competitive, product, customer, training needs, needs, wants, wins/losses, etc...)
- Submit all required reports on a timely basis.
- Other duties as assigned by management.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Successful proven track record with sales projects, assignments and providing clinical and relationship management support to physicians and staff.
- Bilingual - English and French preferred
- Excellent organization and time-management skills.
- Outstanding ability to multi-task and prioritize work.
- Experience leading national change initiatives.
- Proven strategic, analytical and implementation skills.
- Strong interpersonal, organizational, planning and negotiation skills.
- Excellent verbal, presentation, and written communication skills.
- Experience working with VA hospitals and the VA System and or large managed care organizations.
- Ability to make good business judgments and decisions in relationship to efficiency, effectiveness.
- Travel is required.
- Two years minimum of CRM or Salesforce.
- Excellent people skills; likeable, motivational, and genuine.
- Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint

**Special Position Requirements**:

- Represent Itamar Medical Inc. in a professional manner.
- Maintain a positive attitude and exhibit patience with customer concerns or requests
- Follow all company policies regarding travel, expenses, meetings, and meals in timely manner.
- Self-driven to optimize performance without t

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