Current jobs related to Customer Success Manager - Guelph - LifeLearn Inc

  • Manager of Enterprise Customer Success

    4 days ago

    Guelph, Canada Schema App Full time

    Schema App is a fast-paced, profitable SaaS company headquartered in Guelph, Ontario, and proud of our Canada-wide team. We are a smart, collaborative team on a mission to own the Enterprise Content Knowledge Graph market globally. Schema App is proud to call SAP, Gusto, and Henry Ford Health our customers. We are the leaders in a niche area of search...

  • Customer Success Specialist

    3 days ago

    Guelph, Canada SomaDetect Full time

    **Job Overview** **Responsibilities and Duties** - Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them - Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate...

  • Customer Success Specialist

    4 days ago

    Guelph, Ontario, Canada NOW Health Group CanadaPuresource Natural Products Distributor Full time

    About the RoleWe are seeking a driven and results-oriented Inside Sales Account Manager to join our team. The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.This role offers an exciting opportunity to develop your skills within a growing company, with a strong...

  • Mid Market Customer Success Manager

    2 weeks ago

    guelph, Canada Power Full time

    Apply here ----> [...] 🧬 Let's accelerate medical innovation At Power, we're making clinical trials easy to navigate for all patients. Today, patients look to promising medical research when standard treatments have failed them. Unfortunately, there is no single source of truth that patients can understand and trust. The status quo is a government run...

  • Customer Service Manager

    7 hours ago

    Guelph, Canada Royal Distributing Full time

    About Us: We're Royal Distributing, and we’ve been a leader in the Canadian powersports industry for the past 30 years. We provide our our customers with quality products and top service to keep them ridiing their snowmobiles, ATVs, motorcycles, dirt bikes, and more. We’re embarking on the next phase of our growth and we want you to join us! The...

  • Customer Experience Director

    11 hours ago

    Guelph, Ontario, Canada RCL - Reitmans Canada LtdLtée Full time

    About Penn.Penn. (formerly Penningtons) is the premier Canadian destination for plus-size fashion. We champion body acceptance and size inclusivity, empowering women to be fearless and celebrate their style.Our Store Manager RoleWe are seeking a talented individual to join our team as a Store Manager. The successful candidate will lead our store environment,...

  • High Salary: Customer Management Specialist

    4 weeks ago

    Guelph, Canada Wurth Canada Limited Full time

    Customer Management Specialist - Guelph, ON Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a...

  • Customer Experience Director

    21 hours ago

    Guelph, Ontario, Canada Reitmans ( Canada ) Limited Full time

    **Role Description**As a Store Manager, you will lead a dynamic team to achieve sales and profit objectives, while fostering inclusive relationships with diverse customers.You will direct and motivate your team to deliver outstanding results, ensuring a seamless shopping experience that drives customer loyalty and retention.Your ability to adapt to various...

  • Customer Experience Manager

    17 hours ago

    Guelph, Ontario, Canada GLENTEL Full time

    Key Responsibilities:As a Store Manager at GLENTEL, you will be responsible for:Leading a team of sales representatives to achieve sales targets and provide exceptional customer service.Guiding sales representatives on customer interactions, product knowledge, and sales techniques.Collaborating with the management team to develop and implement sales...

  • Customer Service Representative

    4 days ago

    Guelph, Ontario, Canada Agricorp Full time

    Job Description:Agricorp is seeking a skilled Bilingual Customer Care Representative to join its team in the Program Delivery division. The ideal candidate will provide front-line contact for all customer inquiries, including handling inbound and outbound calls, emails, and messages via multiple communication channels.About the Role:The successful candidate...

  • Lead Sales Team to Success at Pandora North America

    7 days ago

    Guelph, Ontario, Canada Pandora AS Full time

    Job Description:Pandora is seeking a seasoned Store Manager to lead our sales team in North America. As a Store Manager, you will be responsible for driving sales growth, delivering exceptional customer experiences, and embodying our brand's passion and culture.About You:Results-driven leader with 3-5 years of experience as a Store Manager in a...

  • Bilingual Customer Service Representative

    2 days ago

    Guelph, Canada Koda Energy Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Customer Service Agent

    7 days ago

    Guelph, Ontario, Canada Top Level Promotions Part time

    Job Description Job Title: Customer Service Agent Department: Customer Service Reports To: Customer Service Manager Job Type: Part-Time, Remote Compensation: $21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team As the first point of contact for our customers, you will play a vital role in...

  • Customer Service Representative

    7 days ago

    Guelph, Canada Linamar Corp Full time

    **Customer Service Representative** Join our exciting and dynamic team at Linamar Transportation as a Customer Service Representative! Shift: Monday - Friday, 9am - 6pm (with 1 hour unpaid lunch) Powering Vehicles, Motion, Work, and Lives since 1966. **Performance Expectations** Take all incoming call from customers, take new load orders and input those...

  • Customer Service Representative

    1 week ago

    Guelph, Canada Scotiabank Full time

    Requisition ID: 178748 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Solutions Architect

    2 weeks ago

    guelph, Canada Set 2 Close Full time

    About UsSet 2 Close is a HubSpot Diamond Partner agency that specializes in helping businesses maximize their sales and marketing potential. We partner with companies across North America, Australia, and Europe to design and implement advanced CRM solutions that drive efficiency, growth, and long-term success. Our team thrives in a collaborative, fast-paced...

  • Customer Care Representatives

    2 weeks ago

    Guelph, Canada Agricorp Full time

    **The Role**: The Customer Care Representative (CCR) and Associate Customer Care Representative (ACCR) roles provide critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database. As a CCR or ACCR, you will provide customer service support to Ontario producers who use Agricorp’s business risk...

  • Technical Customer Support Representative

    1 week ago

    Guelph, Canada MadCap Software, Inc. Full time

    About Us At MadCap Software, we’re at the forefront of developing best-in-class software solutions for content creation, collaboration, publishing, management, and analytics & reporting. More than 10,000 leading organizations around the globe rely on MadCap Software’s solutions to create better content experiences for their customers and employees. Come...

  • Supervisor of Operations and Customer Experience

    1 week ago

    Guelph, Ontario, Canada Savers Full time

    Our Business ModelAt Savers, we prioritize sustainability through our Rethink Reuse approach. This involves purchasing, reselling, and recycling products, reducing waste and supporting local communities. By partnering with nonprofit organizations, we provide valuable resources to support their vital community programs and services.With multiple brands across...

  • Account Manager-Customer Services/Sales

    2 weeks ago

    Guelph, Ontario, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? Accountable for the profitability and budget of individual product groups through...

Customer Success Manager

1 month ago

Guelph, Canada LifeLearn Inc Full time

We are seeking a highly motivated and results-driven Customer Success Manager to join our team. They will be responsible for the planning, co-ordination and management of the activities of the Customer Success team to maintain and enhance the client relationships in order to meet organizational and operational objectives. The Customer Success Manager will also be responsible for ensuring our customers maximize the value of our products and services, ultimately driving customer satisfaction, retention, and growth.

**Customer Onboarding and Adoption**:

- Lead the onboarding process for new customers, ensuring a smooth and successful transition into our platform.
- Educate customers on product features and functionalities to drive successful product adoption.

**Mentoring the Team and Relationship Building**:

- Develop and nurture strong relationships with key stakeholders within customer organizations to understand their needs and goals.
- Strong collaborative skills and the ability to work effectively in a cross-functional team environment.
- Regularly communicate with customers to assess their satisfaction and identify opportunities for improvement.
- Collaborate with cross-functional teams such as sales, marketing, and product development to align efforts and deliver a cohesive customer experience.
- Willingness to share knowledge, coach the CSS team, and train on product knowledge to contribute to team success, and foster a positive work environment.

**Customer Success Planning**:

- Collaborate with customers to create customized success plans that align with their business objectives and ensure product utilization aligns with their goals.

**Issue Resolution and Support**:

- Act as the primary point of contact for customer inquiries, concerns, and escalations, ensuring timely and effective resolution.
- Coordinate with internal teams to address customer issues and advocate for their needs.

**Feedback and Product Improvement**:

- Gather feedback from customers and collaborate with product development teams to enhance our product based on customer needs and preferences.

**Renewals and Upselling**:

- Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or expanding the use of our products and services.

**Performance Monitoring and Reporting**:

- Track and analyze customer engagement metrics, usage patterns, and other relevant data to identify trends and opportunities to optimize customer success strategies.
- In depth understanding of call center metrics that affect service level agreements and drive customer retention and satisfaction.
- Strong leadership skills-can effectively coach and motivate others.
- Proven customer service experience including managing difficult situations constructively.
- Proven methods to manage self and others, including delegation, while implementing auditing procedures to verify outcomes.
- Proficiency in using various software and tools, with a quick ability to learn new platforms.
- Strong analytical and problem-solving skills to identify issues, propose effective solutions, and drive problem resolution for customers.
- Great emotional intelligence and interest in helping others learn and succeed.
- Familiarity with best practices and trends in digital marketing strongly desired.
- Strong time management skills
- Excellent attention to detail

**Requirements for the Job**:

- Minimum of 5 years of experience in a leadership role within a SaaS company.
- Prolonged periods of seating
- Must be able to lift at least 20 pounds
- Bachelor’s degree in business, Marketing, or related field.
- Familiarity with CRM systems, preferably Salesforce.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Guelph, ON