Help Desk Technician
2 months ago
**Job Details**
**Permanent Full Time CUPE 1329**:
**Posting Status**
**Open to external applicants and current Town of Oakville employees**:
**Closing Date**:
**Applications for this position must be received at **oakville.ca** by no later than 11:59 pm on **May 2, 2023.**:
**We offer**:
- **A defined benefit pension plan (OMERS)**:
- **Comprehensive health plan complemented with life and disability insurance**:
- **A progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things**
**Responsibilities**:
- Configure and deploy endpoint assets (laptops, printers, mobile devices, etc.)
- Assist all corporate users with problems relating to computers and other endpoint assets.
- Answer technical help desk calls in a pleasant manner. This will entail general working knowledge of all corporate software/hardware packages and their interdependencies.
- Monitor staff self-created help desk tickets, action, and/or route issues for resolution.
- Hardware/software configuration and support as it relates to corporate software.
- Full documentation and/ tracking of Help Desk requests.
- Isolate and resolve problems related to users, network and endpoint devices (laptops, printers, smartphones) through discussions with the user.
- Actively identify and analyze help desk trends by capturing historical information through a problem tracking system in order to resolve ongoing problems.
- Identify, access, and build knowledge base that contributes to knowledge and solution development.
- Perform other duties as assigned.
**Qualifications**:
- Minimum completion of a two-year college diploma in Information Technology.
- 1 year experience in a formalized help desk operation.
- Demonstrated experience imaging MS Windows endpoints.
- Working knowledge of Group Policy and Active Directory.
- Strong working knowledge Microsoft M365 office productivity suite.
- Ability to identify issues and capabilities of modern operating systems (i.e. drivers, configurations).
- Strong analytical, diagnostic and problem-solving skills.
- Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication.
- Demonstrated ability in the areas of customer service and relationship building.
- Operation Systems Certification would be an asset.
- A+ (Hardware Maintenance) Certification would be an asset.
**DATED**:April 25, 2023**
**We thank all applicants and advise that only those selected for an interview will be contacted.**:
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