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IT Help Desk Technician

4 months ago

Oakville, Canada CloudOrbis Inc. Full time

At CloudOrbis we are seeking a highly motivated and skilled IT Help Desk Technician to join our team. As a Level 1 IT Help Desk Technician, you will be responsible for providing technical support to our clients. You will be the first point of contact for clients seeking technical assistance and will be responsible for resolving basic technical issues.

**Responsibilities**:

- Perform remote troubleshooting
- Determine the best solution based on the issue and details provided by clients.
- Walk clients through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in tickets.
- Follow-up and update client on ticket status.
- Pass on any feedback or suggestions by clients to the appropriate internal team.
- Identify and suggest possible improvements on procedures.

**Requirements**:

- Proven experience as a help desk technician or in other customer support role.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented.
- Diploma in IT, Computer Science, or relevant field.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application question(s):

- Are you local to the Halton or Peel Region?

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)
- CompTIA A+ or Network+ CERTIFICATION (preferred)

Work Location: In person

Application deadline: 2024-05-31