Customer Service Representative

6 months ago

London, Canada XPO Full time

**Solutions driven success.**

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

**What you’ll do on a typical day**:

- Prepare and enter customs documents for truck export shipments to the United States
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone call, filing, data entry and billing

**What you need to succeed at XPO**:
At a minimum, you’ll need:

- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Availability to work afternoons, evenings and other shifts as required

It’d be great if you also have:

- Transportation and / or customs experience
- Excellent verbal and written communication skills

This job requires the ability to:

- Walk and/or stand on a loading dock that is not climate-controlled and may be slippery

**Be part of something big**

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.
- Your name
- Job title with location (city/province) and requisition ID
- A clear description of the disability accommodation that you are seeking

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