Business Systems Consultant

2 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter, the **Business Systems Consultant** has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general operations. They rely on their expertise, experience, and judgment to plan and accomplish goals, and to perform a variety of tasks. The Business Systems Consultant conducts needs analysis, writes user stories, collaborates with others, and supports the team to increase productivity and reduce costs.

**What will you do?**
- Facilitate discovery work with business and technical teams to understand what problems need solving, what the client needs are, and define the scope related to this.
- Work with the Journey Owner/Tech Lead to facilitate requirement gathering workshops
- Work with the Journey Owner/Tech Lead to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization
- Understand the big picture to define business capabilities and go forward roadmap
- Analyze and define user and data requirements and translate them into options analysis, system requirements/user stories/data mapping documents
- Work collaboratively with team members to address high-priority backlog items
- Create and/or provide input into internal and external communications and user documentation
- Review and provide feedback to business and technical documentation
- Work with business on the roll out of what has been developed
- Support testing with a focus on end-to-end validation

**What do you need to succeed?**
- Strong communication skills with ability to communicate both complex business and technical concepts and align organization on decisions
- Sound problem-solving/analytical skills with the ability to quickly process complex information and present it clearly and simply
- Strong interpersonal / relationship building skills with technical and business personnel
- The ability to adapt to various software development methodologies
- 5 to 10 years of progressive experience as a Business Consultant/Business Systems Consultant
- Experience working with client-facing technologies/digital engagement platforms
- Comfortable with data requirements and related data activities/deliverables
- Passionate about the client, technology and excited about the impact of emerging / disruptive technologies

**What’s in it for you?**
- An environment of continuous learning and improvement
- A friendly, collaborative, and inclusive culture
- A collaborative and interactive team environment
- Being part of our journey in developing the next greatest digital experience
- Working together, sharing common values, and encouraging growth & achievement

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
80,000/80 000 - 130,400/130 400

**Job Category**:
Business Analysis - Systems

**Posting End Date**:
16/02/2023

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