Service and Warranty Administrator
1 month ago
This position Service and Warranty Administrator is responsible for supporting the operations of the Canadian service network by playing a critical role in the after-sale support service strategy, with the demonstration of supporting with a low-level technical aptitude.
- Key Accountabilities/Responsibilities
- Maintain the Canadian service delivery mailbox which includes:
- Review and process concession requests.
- Review and correct issues with warranty claims
- Review and process credits for warranty claims
- Dispatch service calls to the service network.
- Assist with quality reworks and safety recalls.
- Audit warranty claims which includes:
- Review claims for errors.
- Approve/Reject qualifying claims.
- Enter fault codes.
- Prepare weekly wire transfer for warranty payments.
Knowledge, Skills & Abilities Required
Basic knowledge of operating and servicing of major appliances.
MS Office and ideally also SAP CRM knowledge.
Classified as Internal
Systems utilized: JDE, SAP CRM, Microsoft Outlook, ServicePower, and various company web sites.
Must have strong oral and written communication skills.
Capable of setting priorities, meeting predetermined deadlines and multitasking
French (written and oral) is an asset.
Work Environment
This position works in a typical office environment. The noise level in the work environment is usually moderate.
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