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Warranty Administrator

5 months ago

Mississauga, Canada Johnston Equipment Full time

As the Warranty Administrator, you will be working through unpaid claims with various manufacturers and third party vendors, processing warranty and national account claims in a timely fashion in accordance with company and manufacturer guidelines.

**Johnston Equipment offers our employees**:

- Competitive compensation
- Comprehensive Training and On-boarding Plan
- Work/ life balance
- The chance to expand your professional and personal skills
- A stable company who stands behind 60 years of business excellence
- Learning with a national leader in a most critical industry, material handling

**Goals**:

- Achieve the timely processing of warranty claims within determined KPIs and deadlines
- Maintain customer satisfaction while upholding the Company and manufacturer’s guidelines
- Ensure the accuracy of claims submission and processing through to resolution

**Activities**:

- Track a stream of incoming requests
- Investigate claims histories of warranty disputes and resolve denied claims
- Process approved warranty claims while adhering to Company processes and procedures.

Here at Johnston we believe that attitude is everything, bring your “make a difference” personality and strong work ethic and be ready to succeed

**You Make A Difference**:You directly impact internal and external customers by managing the timely investigation and resolution of warranty claims. You ensure the accuracy of invoicing which mitigate any undue cost burden to our company while allowing warranty service orders and claims between Johnston Equipment, our manufacturers, and our suppliers to be complete with integrity. As a result, the work repair is completed accurately and in a timely manner for our customers and our warranty claims are process and reimburse by the manufacturer.

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

Additional Qualifications

**Education**:

- Certificates & Designations
- High School
- Post secondary education

**Skills**:

- Achieves Results
- Organizational Skills
- Accuracy and attention to detail
- Ability to Multi-task
- Time Management
- Meets Deadlines and Commitments
- Business Knowledge and Improvement, Minimum of 2 years warranty or equipment management experience is required.
- Collaborates with Others
- Recognizes Importance of Teamwork
- Works Effectively with Others
- Committed to Customers
- Balanced and Proactive Attitude
- Customer Service
- Responsiveness
- Communicates Effectively
- Attentive and Active Listening
- Provides Information in timely manner
- Clear and Concise (oral and written communication)
- Demonstrates Functional Expertise, Microsoft Office Applications