Manager, Secure Networks

1 month ago

Ottawa, Canada NAV Canada Full time

Job Posting Title

Manager, Secure Networks

Job Category

Infrastructure

Language Requirements

Bilingual / Bilingue

Flexible Work Agreement Type

Posting End Date

2024-11-23

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

The Manager will provide leadership for a team of security and network technology professionals that deliver a range of IT/OT support and services nationally. The manager will develop strategies, roadmaps and objectives of their functional technical area in alignment with business requirements. Working with other IT/OT groups, clients, and external vendors, identifies service requirements and opportunities and manages the delivery of services to meet expectations for performance, reliability and availability. The manager provides tactical direction to the Senior Manager or Director to ensure the services evolve at a pace that is appropriate for the enterprise and that new and emerging technologies are leveraged.

Job Description

What NAV CANADA offers you:

- Challenging, team-oriented work environment
- Competitive compensation and flexible benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Flexible work arrangements
- Diverse and inclusive workforce

In this role you will:

- Maintain expertise by continual involvement in the IT/OT technical community and continued education
- Ensure key resources and roles have development and succession plans in place
- Responsible for planning and development of technology strategy for functional area(s)
- Manage and be fully accountable for a team of IT/OT Support Specialists Development, implementation and life-cycle support of functional technology areas
- Develop and manage IT/OT service levels, guidelines, standards, tools, metrics, processes and procedures for service delivery, consistent with organizational protocols and industry standards for a 24 hour operation
- Monitor and report on performance, availability and reliability of infrastructure services
- Champion continuous improvement to all process and procedures
- Provide technology recommendations and guidance to the Senior Manager or Director
- Develop strong customer relationships
- Engage with stakeholders for the purpose of planning and determining infrastructure requirements
- Adhere to request, incident, problem and change management processes and procedures
- Ensure adherence to general computing controls, security, project management and compliance policies and frameworks
- Support corporate disaster recovery and business continuity objectives
- Create required project artefacts to support the Project Approval Process
- Develop budgetary plans and forecasts based on dynamic operational requirements and priorities
- Responsible for vendor management in alignment with business requirements

What you bring:

- University Bachelor’s Degree in a business or technology discipline, or equivalent
- 5+ years working across IT/OT infrastructure disciplines with a focus on Cyber Security and Network technologies
- 2+ years working experience as a functional manager or team lead
- 2+ years of experience with contract and vendor management processes
- 2+ years responsible for infrastructure services delivery
- 2+ years project management experience
- Knowledge of Infrastructure Services technology
- Knowledge of project management methodologies and frameworks
- Knowledge of industry best practices, methodologies, and techniques for planning, delivering and managing a secure and efficient operation

How others describe you:

- Strong financial and budget management skills
- Strong negotiation skills applied both internally and externally with third parties
- Excellent communication skills, with a demonstrated ability to communicate ideas, both orally and in writing, with ease and clarity
- Excellent customer service and relationship skills
- Strong leadership skills
- Excellent organizational and time management skills
- Ability to work across functional boundaries and solve problems within a distributed team
- Ability to interface with key stakeholders
- Ability to deliver creative and innovative solutions to business problems
- Ability to prioritize and manage multiple tasks, including potential competitive and conflicting priorities, dependencies and time pressures

Working Conditions:

- This position is based at Ottawa Technical Systems Centre but may be eligible for a flexible work arrangement
- Occasional travel required

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require

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