Team Lead

3 weeks ago

Edmonton, Canada Long View Systems Full time

**Long View. A career that helps you get more out of life.**

***

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

**Are you passionate about providing solutions for clients and working for a company that believes in investing in their employees?
We are looking for an inspiring and self-motivated
**Network Team Lead **for our branch located in
**Edmonton** You will lead an amazing team of individuals while supporting several clients across our organization in this fast-paced, challenging and rewarding role.

**A Day in the Life**:

- Help build and achieve team goals by setting clear expectations and establishing deadlines and accountability
- Share relevant LVS news to team regarding wins, growth, direction and strategy
- Monitor team performance and escalate any people issues or concerns to your manager
- Communicate regularly and provide prompt feedback to the team and individuals on successes and areas of improvement through team meetings, 1 on 1's, and Career Life Planning Meetings (CLP's)
- Lead a geographically dispersed, 24/7 network team supporting Long View clients and tools including assisting and training team members on monitoring tool enhancements like Logic Monitor, Pager Duty and BMC Remedy
- Serve as an escalation point for the network team members, leading decisions, guidance, and action
- Ensure timely response to detect, triage and escalate alerts
- Lead continuous improvement within the team
- Manage expectations around performance and procedural work for team members
- Ensure client operations align to written procedure and policy to assure quality of service delivery, as well as maintaining the body of written procedures and policies
- Respond to and manage escalations related to client incidents and inquiries, as well as tools and processes that impact the team

**What You Bring**:

- 3+ years of experience in leading a team that works 24/7 and is geographically distributed
- 5+ years of experience managing complex, multi-tenant network infrastructure tools and systems comprised of on-premises and cloud connected technologies
- 5+ years of experience working in a multi-tenant service provider environment
- Experience working with and managing incident, problem, change and service requests that follow ITIL framework standards
- Strong strategic planning and analytics skills
- Willingness and ability to adhere to service delivery excellence
- Excellent verbal and written communication and conflict resolutions skills
- Able to guide, coach and advise at all levels
- Strong leadership skills with the ability to set priorities and give direction

**What Makes You Extra Awesome**:

- Hands on experience with Routing and Switching, Security/Firewall management and Endpoint Security in Cisco, Palo Alto, NetScaler and Wireless
- Network certifications (CCNA, CCNP, etc.)
- Experience with vendor engagement and negotiations

**Why Work at Long View**:

- ** Career growth **- Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- ** Interesting work **- Be part of exciting projects while accessing all the latest technologies
- ** Flexible environment **- A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

**Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram**

**Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.**

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

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