Customer Service/order Desk Representative

At **Buchner Manufacturing Inc. (BMI)**, we offer a wide range of high-quality exterior building products—including aluminum and steel rain-ware, siding, roofing, windows, tools, and much more. From humble beginnings, Buchner Manufacturing has grown to become one of the leading North American manufacturers of building products—serving locations around the world. Today, BMI has two manufacturing plants and five retail locations throughout Ontario.

**Benefits of Working at Buchner**
- Competitive pay (Starting at $19-based on experience)
- Merit bonuses
- Generous benefits package
- Group health, dental, life and AD&D
- Prescription safety glasses and safety shoe reimbursement
- Company-matching Group RRSP/DPSP contribution plan
- Employee referral program

We have an excellent full-time opportunity at our Pefferlaw location for an energetic person to provide exceptional Sales and Service to our valued customers.

**Duties to include the following**:

- Create quotes and enter sales orders through ERP system (Syspro)
- Provide support to Branch Sales Rep
- Process customer returns
- Process electronic and cash payment transactions
- Prepare and reconcile day end deposits
- Maintain showroom and general housekeeping
- Responsible for opening/closing of showroom
- Assist with annual inventory and periodic cycle counting
- Create purchase orders and supply chain transfers for sales orders
- Receive purchase orders and supply chain transfers into inventory
- Continue ongoing development of product knowledge of BMI products and allied products
- Assist with warehouse duties when needed

**Required Knowledge, Skills, and Abilities**
- Competent computer skills (Microsoft Office, POS systems, ERP Software)
- Superior communication skills utilizing tact and diplomacy and professionalism at all times
- Strong organizational skills
- Highly flexible - able to adjust quickly in a varied environment
- Able to work both independently and as a team player
- Possesses excellent time management skills
- Energetic, motivated to continue to increase product knowledge including installation techniques
- Confident in making sound decisions
- Effective communicator with staff as well as all levels of management
- Thrives working in a very fast-paced environment

**Hours**:

- 7:30 a.m. - 4:00 p.m. Mon - Fri (December - April)
- 7:00 a.m. - 5:00 p.m. Mon - Fri (April - December)
- Hours may change according to seasonal demands
- **Why Work At Buchner?**_

**Buchner Manufacturing Inc.** takes pride in the reputation we have built by supplying quality products at very competitive prices, and always with the focus of providing exceptional service to our customers. Our success is directly attributed to the efforts of an outstanding team of dedicated, hardworking, and talented employees—many of whom have been a part of our organization for the entirety of their careers. We believe in continually striving to achieve these results by creating a positive and safe work environment for everyone.

**Salary**: From $19.00 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- Day shift

Ability to commute/relocate:

- Pefferlaw, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service/order desk: 1 year (preferred)

**Language**:

- English and French (preferred)

Work Location: In person