Customer Satisfaction Representative
1 month ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 3 years to less than 5 years
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Receive and log complaints
- Report and document investigations and conclusions/recommendations
- Provide customer service
- Prepare and track work orders
- Plan and oversee Webinars
**Computer and technology knowledge**:
- Salesforce
- Database software
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Technical or specialized editing**:
- User guide
**Sales experience**:
- Software
**Security and safety**:
- Criminal record check
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:
- Bonus
**Long term benefits**:
- Group insurance benefits
- Life insurance
- Other benefits
**Other benefits**:
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Travel insurance
- Wellness program
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