Customer Service Representative

2 weeks ago


St Catharines, Canada St. John Council for Ontario Full time

**St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Niagara Region Branch for a 5 month contract.**
- **ESSENTIAL DUTIES**_
- **Provide a high level of customer service by answering and returning phone calls, registering walk in clients on courses, responding to e‐mail and online requests for information on training products and volunteer inquiries**:

- **Up‐sell, and process registrations**:

- **Prepare paperwork for classes, print certificates and close classes once paperwork is submitted**:

- **Reconcile payment information appropriately and maintain accurate records in Microsoft D365 database.**:

- **Assist with various duties as assigned by the Branch Manager and or desginate.**
- **KNOWLEDGE, SKILLS, EDUCATION & EXPERIENCE**_
- **Minimum of two-years successful experience in office administration**:

- **Strong computer skills and knowledge of Microsoft Office including D365 software**:

- **Excellent time management skills with the ability to manage numerous tasks simultaneously**:

- **Excellent interpersonal and communication skills; both written and oral**:

- **Ability to work independently and in a team environment**

**Job Types**: Full-time, Fixed term contract

**Salary**: $20.00-$24.00 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
We have increased our disinfectant frequency, installed barriers, and instituted physical distancing procedures to help keep our employees and clients safe.

Work Location: In person

Application deadline: 2023-08-21



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