Consultant (E) - Solutions D’affaires Ghp, Implantation / Business Solution Consultant Tlm, Implementation

2 weeks ago

Dartmouth, Canada ADP Full time

**ADP recrute un Consultant**- **Solutions d’affaires GHP, Implantation**
- Désirez-vous faire évoluer votre carrière dans un environnement dynamique, en constante évolution et offrant de nombreuses possibilités d'apprentissage ?
- Vous cherchez à résoudre des problèmes et vous êtes passionné(e) par l'impact quotidien du soutien apporté aux associés de première ligne en collaborant à la recherche de solutions à leurs questions complexes ?

Si c’est le cas, cette opportunité pourrait vous intéresser. Vous êtes prêt à vous démarquer ?

**Dans ce rôle de consultant en solutions d'affaires se concentrant sur notre produit Workforce Now Essential Time®** vous soutiendrez l'équipe d'implantation majeure nationale et IRH au Canada. Vous dirigez le développement de solutions et de procédures d'implantation durables. Participer activement et représenter l'équipe d'implantation au sein des équipes de projet d'ADP. Soutenir les associés d'implantation selon les besoins pour implanter les clients avec qualité et dans les délais. Soutenir les implantations nationales qui posent des défis techniques et nécessitent une expertise dans des solutions « hors normes ». Soutenir les objectifs généraux de l'équipe d'implantation.

**Pour en savoir plus sur les carrières au sein du service d’implantation**chez ADP**, **visitez le site**:
Emplois implantation ADP

**CE QUE VOUS FEREZ**:_Responsabilités_

**Ce à quoi ressemble une journée habituelle**:

- Fournir une assistance technique avancée aux clients internes (principalement les spécialistes en implantation, mais peut également être sollicité par d'autres services). Résoudre les incidents et déterminer la cause première afin de les corriger et de les rétablir. Fournir une rétroaction au gestionnaire d'implantation lorsque l'encadrement et la formation pourraient aider un spécialiste en implantation.
- Maintenir les meilleures pratiques en matière d'implantation d'ADP Canada en incorporant l'information sur les produits, les outils et les procédures documentées.
- Collaborer avec l'équipe de gestion des connaissances et l'équipe d'apprentissage de l'entreprise, au besoin, pour s'assurer que l'équipe d'implantation dispose d'une formation et d'un matériel efficaces.
- Participer à des groupes de discussion, à des comités de produits et à des conférences d'affaires au nom de l'équipe d'implantation. Fournir des mises à jour ponctuelles et concises sur l'état d'avancement du projet.
- Participer aux sessions de définition des besoins du client et de détermination des solutions
- Rechercher les meilleures pratiques et définir des normes pour les configurations des clients, y compris la coordination des tâches pour divers processus de commande de vente des clients tels que les fusions de clients, les normalisations de bases de données, les mutations, etc.
- Travailler efficacement dans le respect des directives d'ADP en matière de sécurité et de protection de la vie privée.
- Effectuer des essais d'acceptation par l'utilisateur pour le compte de l'implantation sur diverses améliorations de produits, de nouvelles versions, des corrections de défauts et fournir un retour d'information à l'équipe de produits, le cas échéant.Effectuer des tâches techniques selon les besoins (c'est-à-dire fusions, suppressions, etc.)
- Effectuer l'implantation de clients, au besoin.
- Exploiter les processus d'escalade et d'émission de tickets de l'équipe technologique afin d'obtenir des solutions pour les clients et les associés, le cas échéant.
- Préparer et organiser des sessions de partage d'informations avec les associés chargés de l'implantation via les différents forums d'implantation de solutions d'affaires, tels que les forums AutoPay, les discussions d'assistance (Tech Talk), etc.
- Travailler activement avec les équipes de technologie et de produits pour fournir des informations et des commentaires sur les futures versions et les priorités d'amélioration.
- Travailler avec des partenaires extérieurs à l'implantation pour s'assurer que les activités de préparation de l'organisation sont communiquées et déployées de manière appropriée.
- Gérer les activités de production au nom de l’implantation (et de nos clients), c'est-à-dire liste en retard, liste de rejet, activités/rappels de nettoyage de fin d’année, etc.
- Partager les connaissances et encadrer les associés à travers des opportunités de dépannage ainsi que des tâches opérationnelles quotidiennes.
- Fournir une expertise en la matière pour les programmes de partenariat ADP - représenter l'implantation et assurer un déploiement efficace pour l'équipe et les clients de l'implantation (y compris les partenariats transfrontaliers ADP É.U.).
- Fournir une expertise en la matière au rédacteur technique de l'implantation afin de créer des documents pour l'implantation, le cas échéant.

**POUR RÉUSSIR DANS LE CADRE DE CE RÔLE**:

- Motivé par une expérience client exceptionnelle.
- Connaissance supérieure des produits ADP.
- Connaissance approf

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