Resident Services Specialist

6 days ago

Ottawa, Canada Hazelview Properties Full time

**KEY RESPONSIBILITIES**
- Manages concierge style services for residents
- Monitors move in dates and ensures that all suites meet our 100% Perfect Guarantee
- Communicates with future residents in advance to facilitate a stress-free move-in
- Follows up with all new residents within 2 days to ensure satisfaction
- Responds to all resident issues/disputes and ensures resolution
- Works with the Sales & Marketing and Property Teams to execute all resident events
- Provides concierge style services for residents where applicable
- Works with Resident Experience on all resident communications
- Completes daily site inspections to ensure all property standards are maintained
- Collaborate with the maintenance team to ensure maintenance requests are completed timely
- Assist with sales and administration duties as needed

**QUALIFICATIONS**
- Degree/diploma and/or an equivalent combination of education and/or experience focused in the hospitality/resident/customer experience industry
- 3-5 years history working in a customer service/hospitality focused environment
- Professional demeanor and presentation, with strong written and verbal communication skills
- A customer service Star with a genuine desire to create an outstanding resident experience
- Strong computer skills including Microsoft Office (Excel, Word), Yardi would be an asset
- A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
- Ability to work and act independently using good judgment when assessing difficult situations
- Self-motivated individual who takes initiative to exceed expectations makes suggestions for improving service standards
- Superior organizational and time management skills
- Ability to multi-task/prioritize while working under tight timelines, and adaptable to constantly changing needs within the organization
- Excellent attention to detail and follow-up skills
- Excellent communication is required. Ability to speak other languages is considered an asset
- Actively championing diversity and inclusion
- Hazelview Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process, please let us know. We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially._

**ABOUT THE COMPANY**

**At Hazelview Properties we believe that apartments**

**are more than bricks and mortar - they are an experience.**

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

We are committed to a diverse and sustainable future.

**Vision**: _“We create value for people and places”._

**Our Core Values**:

- Trust
- Ambition
- Collaboration
- Ownership Mindset
- Having Fun

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